Salon Manager Jobs

About The Position

Requirements

• At least 2 years of experience as a professional groomer and/or completion of a technical grooming training program.
• Strong leadership skills and a desire to lead, train, and develop people.
• Very strong verbal and written communication skills for interacting with pet parents and grooming team members.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and desire to continue a career in pet grooming.
• Strong decision-making and problem-solving skills, including addressing moderately complex situations with guidance from a Solutions Manager or Store General Manager when necessary.
• Results-driven commitment to salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to deliver grooming services accurately and to high standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Available to work full time, at least 35 hours per week, including weekends, evenings, and holidays as needed by the Pet Care Center's grooming schedule.
• Able to bend, kneel, lift up to 30 pounds as necessary, and stand for long periods.
• May need to work at heights using a two-step ladder or other support tools for cleaning and maintenance.

Nice To Haves

• One to two years of previous salon management experience or experience in a related field.
• High school diploma or GED preferred.

Responsibilities

• Oversee daily grooming salon operations, workflows, scheduling, grooming capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate grooming team members, fostering teamwork and professional development.
• Create grooming schedules that balance customer demand, team availability, productivity, and business needs, including peak-hour coverage.
• Monitor salon revenue, customer satisfaction, and partner productivity; analyze results and develop improvement plans.
• Collaborate with store management to achieve sales targets and salon objectives, grow the customer base, and improve profitability.
• Provide professional customer service to pet parents, answer grooming questions, recommend services, and resolve concerns promptly.
• Keep current with grooming industry trends and best practices and support development of the team's grooming skills.
• Perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, following pet-parent instructions, breed standards, and company policies.
• Operate and maintain grooming instruments such as clippers, blades, shears, brushes, and dryers.
• Assess each pet's coat, skin conditions, temperament, and individual needs.
• Educate pet parents and provide customized recommendations for grooming maintenance, home care, and products.
• Monitor pets' safety and well-being, watch for signs of discomfort, illness, or injury, and promptly report concerns to pet owners and store management.
• Maintain a clean and safe grooming salon; conduct quality checks, disinfect and sanitize tools and equipment, perform daily and weekly cleaning, and complete assigned maintenance tasks.
• Apply Petco grooming policies, standards, and guidelines and hold salon team members accountable for safety and quality standards.

Benefits

• Competitive pay, incentive based on salon performance, and tips, according to the Grooming Salon Leader Incentive Plan.
• Medical, dental, vision, and other benefits.
• 401(k) and other benefits.
• Paid time off.
• Petco discounts.
• Supplies and equipment needed for grooming, including brushes, nail trimmers, clippers, blades, shampoo, sprays, and tools.
• State-of-the-art equipment, including bathing systems, kennels, tables, and dryers.
• Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor.