Salon Manager

JCPenney•Springfield, IL

About The Position

The Salon Manager leads and develops a salon team while continuing to provide hair services and build a personal clientele. The role combines salon leadership with approximately 8–16 hours per week of service time behind the chair, depending on salon volume. The manager helps create an exceptional client experience, develops beauty professionals, supports business growth, and promotes an inclusive, professional, supportive, energetic, and fun salon culture. Compensation includes 50% commission on service sales and 10% commission on retail sold with a service, in addition to a competitive wage and potential management incentive bonuses.

Requirements

Current cosmetology license in the state where applying.
Passion for beauty and creating exceptional client experiences.
Desire to coach, mentor, and develop other stylists.
Strong communication and interpersonal skills.
Results-oriented mindset.
Ability to build client loyalty and business relationships.
Commitment to creating an inclusive, respectful, professional, and positive salon environment.

Responsibilities

Provide professional hair services, including cuts, styling, chemical services, and other services across all hair types.
Conduct thorough consultations and make personalized recommendations to clients.
Coach stylists on client experiences that support rebooking, referrals, and long-term loyalty.
Communicate consistently with the team, provide encouragement, and recognize accomplishments.
Recruit stylists through social media, referrals, recruiting platforms, local salons, and cosmetology schools.
Provide meaningful, balanced coaching and feedback; identify strengths and growth opportunities; and create learning opportunities.
Encourage participation in JCPenney Core and Artistic Education programs.
Build a team culture centered on loyalty, passion, professional growth, respect, and fun.
Review salon performance reports and develop action plans for productivity, referrals, rebooking, return rates, and client acquisition.
Identify performance root causes and coach the team toward measurable results.
Manage salary costs and resources in support of the salon's profit plan.
Set clear expectations, adapt to changing business needs, and maintain focus on results.
Follow SET merchandising standards and adjust displays based on salon layout.
Regularly inspect the salon and backbar for merchandising, replenishment, and recovery needs.
Address or delegate product-related issues, manage backbar expenses responsibly, and help maintain an organized, welcoming environment.
Meet performance expectations for service sales, product sales, productivity, client experience, and attendance.
Follow company programs, hiring practices, and applicable state safety regulations.
Ensure team members understand expectations and have the resources to succeed, while holding the team accountable and celebrating progress.