Salon Manager

JCPenney • Ashland, KY

1d

About The Position

The Salon Manager leads the JCPenney Salon team by developing stylists, delivering an exceptional client experience, and supporting salon business results. The manager coaches and motivates associates, builds client loyalty, and drives retail and service performance through marketing, networking, and client-retention efforts. The position represents JCPenney’s company values and is accountable for salon performance, merchandising, staffing, training, and compliance.

Requirements

• A current cosmetology license if required by state law.
• Ability to meet established performance standards for product and service sales, client experience, productivity, and attendance.
• Ability to follow company programs, hiring practices, and applicable state safety regulations.

Responsibilities

• Lead by example in client interactions and support stylists in providing an exceptional client experience.
• Coach and motivate associates to build client loyalty and provide consistent service; communicate, recognize, and give feedback to the team.
• Recruit qualified stylists using social media, recruiting websites, referrals, local salons, and cosmetology schools.
• Provide frequent, balanced, meaningful coaching and feedback, and create learning opportunities that support associate success and career development.
• Schedule associates for available Core and Artistic Education training.
• Create an inclusive, respectful, professional, and fun salon environment that encourages loyalty, passion, and growth.
• Review salon reports, identify opportunities and root causes, and set direction to achieve productivity, referrals, rebooking, return-rate, and client-acquisition standards.
• Deliver salary cost objectives to achieve the profit plan.
• Review SET guidance and adjust salon merchandising as appropriate while maintaining core standards.
• Inspect the salon and backbar for merchandising, replenishment, and recovery opportunities; address or direct the team to resolve product issues affecting clients.
• Manage backbar expenses to plan.
• Meet established performance standards, including product and service sales, client experience, productivity, and attendance.
• Follow company programs, including hiring practices and state safety regulations, and advise salon associates on related issues.
• Maintain a current cosmetology license when required by state law.

Benefits

• Eligible for a bonus under the Management Incentive Plan.
• Eligible associates may receive medical, dental, and vision coverage, term life insurance, paid vacation and holidays, and a 401(k) with company match.
• Associate discount on JCPenney merchandise.
• Eligible associates with paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed