Salon Manager

JCPenney•Shreveport, LA

26d

About The Position

The Salon Manager leads a salon team while continuing to provide hair services and build a personal clientele behind the chair. The role involves creating an exceptional client experience, developing stylists, growing salon business, and supporting team performance. The manager may work up to 8–16 hours per week providing services, depending on salon volume, and earns 50% commission on service sales and 10% commission on retail sold with a service. The Salon Manager coaches, recruits, and develops stylists; reviews salon performance and sets action plans; manages resources and salary costs; maintains merchandising and backbar standards; and promotes an inclusive, professional, supportive, and welcoming salon environment. The position requires accountability for service and product sales, productivity, client experience, and attendance, as well as compliance with company programs, hiring practices, and applicable state safety regulations.

Requirements

Current cosmetology license in the state where applying.
Passion for beauty and creating exceptional client experiences.
Desire to coach, mentor, and develop other stylists.
Strong communication and interpersonal skills.
Results-oriented mindset.
Ability to build client loyalty and business relationships.
Commitment to creating an inclusive, respectful, professional, and positive salon environment.

Responsibilities

Provide professional hair services, including cuts, styling, chemical services, and services across all hair types.
Conduct client consultations and provide personalized recommendations.
Coach stylists to create memorable experiences that encourage rebooking, referrals, and client loyalty.
Motivate, communicate with, coach, and recognize team members.
Recruit stylists through social media, referrals, recruiting platforms, local salons, and cosmetology schools.
Provide frequent, meaningful, and balanced coaching and feedback; identify strengths and development opportunities.
Create learning opportunities and encourage participation in JCPenney Core and Artistic Education programs.
Build a team culture centered on loyalty, passion, professional growth, respect, and fun.
Review salon performance reports and identify opportunities for improvement.
Set priorities and action plans for productivity, referrals, rebooking, return rates, and client acquisition.
Identify root causes of performance issues and coach the team toward measurable results.
Manage salary costs and resources in support of the salon's profit plan.
Set clear expectations, adapt to changing business needs, and keep the team focused on results.
Follow SET merchandising standards and adjust merchandising based on salon layout.
Regularly inspect the salon and backbar for merchandising, replenishment, and recovery opportunities.
Address or delegate product-related issues affecting the client experience and manage backbar expenses responsibly.
Maintain a professional, organized, and welcoming salon environment.
Meet performance expectations for service sales, product sales, productivity, client experience, and attendance.
Follow company programs, hiring practices, and applicable state safety regulations.
Ensure team members understand expectations and have resources to succeed; hold the team accountable and recognize progress.