Salon Manager

JCPenney • Citrus Heights, CA

5d • Onsite

About The Position

The Salon Manager at JCPenney Salon leads the salon team, develops stylists, and delivers an exceptional client experience. The manager may work up to 8–16 hours per week behind the chair, depending on salon volume, serving their own clientele alongside the team. The role also supports salon business results by driving retail and service performance through marketing, networking, and client-loyalty efforts.

The position combines hands-on salon services with team leadership, recruiting, coaching, training, business-performance management, merchandising, and adherence to company programs and state safety regulations. The manager is expected to lead by example, set goals, hold the team accountable, and foster an inclusive, respectful, professional, and enjoyable work environment.

Pay is listed as USD $17.03–$26.02 per hour. The position also offers 50% commission on behind-the-chair service sales and 10% commission on retail sold with a service, and is eligible for a bonus under the Management Incentive Plan. Eligible associates may receive medical, dental, and vision coverage, term life insurance, paid vacation and holidays, a 401(k) with company match, and an associate discount.

Requirements

• Current cosmetology license in the state where applying.

Responsibilities

• Lead by example in client interactions and support stylists in delivering an exceptional salon experience.
• Coach and motivate the team through regular communication, feedback, and recognition to promote client loyalty and consistent service.
• Provide hair services, including cuts, styling, and chemical services for all hair types, as well as other services needed to meet client expectations.
• Recruit qualified stylists through social media, recruiting websites, referrals, local salons, and cosmetology schools.
• Provide frequent, balanced, meaningful coaching and feedback, and create opportunities for associates’ learning and career development.
• Schedule associates for available Core and Artistic Education training.
• Create an inclusive, respectful, professional, and fun salon environment that encourages loyalty, passion, and growth.
• Review salon reports, identify opportunities and root causes, and set direction to achieve productivity, referrals, rebooking, return-rate, and client-acquisition standards.
• Deliver salary-cost objectives in support of the profit plan.
• Review SET guidance and adjust merchandising to the salon layout while maintaining core standards.
• Walk the salon and backbar to identify merchandising, replenishment, and recovery opportunities.
• Address or direct the team to address product issues that have the greatest impact on clients.
• Manage backbar expenses to plan.
• Meet established performance standards, including product and service sales, client experience, productivity, and attendance.
• Follow company programs, including hiring practices and state safety regulations, and advise salon associates on related issues.
• Establish goals, explain how success is measured, prioritize work, adapt to changing challenges, and motivate the team to achieve quarterly and annual goals.
• Hold the team accountable for performance, equip associates with tools and skills, and recognize their accomplishments.

Benefits

• 50% commission on service sales behind the chair.
• 10% commission on retail sold with a service.
• Eligible for a bonus under the Management Incentive Plan.
• Eligible associates may receive medical, dental, and vision coverage.
• Term life insurance.
• Paid vacation and holidays, subject to eligibility.
• 401(k) with company match.
• Associate discount on JCPenney merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed