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Account Development Specialist, Laboratory Research and Safety Sales (REMOTE)

Thermo Fisher Scientific•Pittsburgh, PA
•Remote

About The Position

The Account Development Specialist (ADS) re-engages, develops, and grows a portfolio of existing but underpenetrated customer accounts through virtual selling. The role focuses on proactive prospecting, customer outreach, and business development to drive incremental revenue and strengthen customer relationships. The ADS works with Inside Sales Representatives (ISR) to deliver a seamless customer experience and accelerate growth across assigned accounts. Alongside supporting a shared territory with an ISR, the ADS independently manages and grows a defined portion of the territory, with direct responsibility for customer engagement and revenue growth.

Requirements

  • Bachelor’s degree required; no prior experience is required.
  • Strong communication, prospecting, and virtual selling skills.
  • Proficiency in Salesforce or a similar CRM and Microsoft Office Suite.
  • Ability to deliver excellent customer service.
  • Strong organizational, prioritization, and time management skills.
  • Collaborative team player with a customer-first mindset.
  • Demonstrated aptitude for learning technical and scientific concepts.
  • Ability to work independently and collaboratively in a team environment.

Nice To Haves

  • Preferred fields of study include Sciences, Biology, Chemistry, or a related field.
  • Prior sales, laboratory, or business development experience is an asset.

Responsibilities

  • Manage and grow a defined portfolio of low-frequency customer accounts.
  • Independently manage and develop an assigned portion of the territory, driving customer engagement, account growth, and incremental revenue.
  • Partner with an Inside Sales Representative to support shared territory growth, coordinate account development activities, and expand aligned accounts.
  • Proactively prospect and engage customers by phone, email, videoconferencing, and other virtual tools to identify account potential and drive revenue growth.
  • Identify account expansion and cross-selling opportunities based on customer profiles, purchase history, and business needs.
  • Maintain accurate CRM documentation of customer activity, opportunities, and next steps.
  • Guide customers toward digital self-service tools and online purchasing where appropriate.
  • Partner with Inside Sales Representatives to transition reactivated or high-potential accounts for ongoing management.
  • Participate in regular coaching sessions and training to strengthen prospecting, virtual selling, and account development skills.
  • Travel occasionally for customer meetings and training (10–20%).
  • Demonstrate Thermo Fisher's Four I’s: Integrity, Intensity, Innovation, and Involvement.

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