Community Care and Safety Outreach Specialist

CSU Careers•Northridge, CA

12d•Onsite

About The Position

The Community Care and Safety Outreach Specialist is a civilian, non-enforcement position in Police Services that advances a safe, inclusive, and supportive campus environment through relationship-building, early intervention, collaborative problem-solving, prevention, and resource connection. Under the general supervision of the Senior Director of Community Relations, Inclusion, and Strategic Engagement, the specialist receives and assesses referrals, conducts voluntary outreach, coordinates individualized responses, and identifies recurring concerns. The specialist builds relationships with historically underserved and marginalized communities and maintains a visible, approachable presence at campus events, student-support spaces, residence halls, and community gatherings. The role connects people with behavioral health, counseling, disability, basic-needs, housing, academic, victim-support, and other services through resource navigation, warm handoffs, appropriate advocacy, and follow-up. Outreach and response practices are care-based, culturally responsive, trauma-informed, disability-inclusive, harm-reduction-oriented, and de-escalatory, with respect for dignity, privacy, autonomy, language access, and cultural differences. The position facilitates listening sessions, restorative conversations, community meetings, and problem-solving groups. It also develops and delivers outreach, education, training, and prevention programs for students, employees, public safety personnel, and campus partners. The position is full-time, 40 hours per week, Monday through Friday, and is based on campus in Northridge. It may include evening and weekend work. This is a regular position with a one-year probationary period.

Requirements

Equivalent to graduation from an accredited four-year college or university in a job-related field.
Equivalent to three years of full-time, progressively responsible technical, analytical, or administrative experience.
Additional experience in a job-related field may substitute for up to two years of required education on a year-for-year basis.
Ability to foster inclusive, culturally responsive relationships with diverse campus populations and facilitate meaningful dialogue.
Ability to strengthen trust, communication, and collaboration among students, employees, public safety personnel, and community partners.
Knowledge of care-based, non-enforcement approaches to community safety, collaborative problem-solving, and outreach strategies.
Ability to connect individuals with appropriate campus and community resources while promoting accessibility, equity, and ongoing support.
Knowledge of trauma-informed, culturally responsive, disability-inclusive, and harm-reduction practices.
Ability to assess complex situations, prioritize referrals, facilitate conflict resolution, and coordinate appropriate care-based responses with campus and community partners while respecting individual dignity, privacy, and safety.
Ability to develop and implement targeted outreach, education, and prevention initiatives.
Ability to evaluate program effectiveness using data and community feedback, identify service gaps and improvement opportunities, and maintain accurate, confidential records.

Nice To Haves

A master's degree.
Experience in community outreach, behavioral health, student support, crisis intervention, restorative practices, public or campus safety, community engagement, or a related field.
Experience in a college or university environment, particularly in student affairs, counseling, behavioral intervention, community engagement, or public safety.
Experience providing care coordination, case management, crisis outreach, restorative services, mediation, or harm-reduction support.

Responsibilities

Receive and assess referrals, conduct voluntary outreach, coordinate individualized responses, and identify recurring concerns.
Build sustained relationships with historically underserved and marginalized communities and maintain an approachable presence at campus events, student-support spaces, residence halls, and community gatherings.
Connect individuals with behavioral health, counseling, disability, basic-needs, housing, academic, victim-support, and other services through resource navigation, warm handoffs, advocacy within the role's scope, and follow-up.
Provide voluntary, care-based outreach using culturally responsive, trauma-informed, disability-inclusive, harm-reduction, and de-escalation practices while respecting dignity, privacy, autonomy, language access, and cultural differences.
Facilitate listening sessions, restorative conversations, community meetings, and problem-solving groups.
Develop and deliver outreach, education, training, and prevention programs for students, employees, public safety personnel, and campus partners on resources, de-escalation, disability awareness, conflict resolution, and care-based response options.
Evaluate program effectiveness using data and community feedback, identify service gaps and opportunities for improvement, and support continuous improvement in campus safety and well-being.
Maintain accurate, confidential records and support coordinated services.
Perform other duties as assigned.