Community Care and Safety Outreach Specialist

California State University, Northridge•Los Angeles, CA

1d•$5,274 - $7,684•Onsite

About The Position

The Community Care and Safety Outreach Specialist is a civilian, non-enforcement position within Police Services that advances a safe, inclusive, and supportive campus environment. Under the general supervision of the Senior Director of Community Relations, Inclusion, and Strategic Engagement, the specialist builds relationships, conducts early intervention and voluntary outreach, coordinates individualized responses, supports collaborative problem-solving and prevention, connects people with resources, and identifies recurring concerns. The role involves visible engagement across campus, particularly with historically underserved and marginalized communities; care-based, culturally responsive, trauma-informed, disability-inclusive, harm-reduction, and de-escalation practices; facilitating dialogue and restorative problem-solving; and developing outreach, education, training, and prevention programs. The position is full-time, 40 hours per week, Monday through Friday, and may include evenings and weekends. It is a regular, on-campus position in Northridge and is not telecommute. The role has a one-year probationary period.

Requirements

Equivalent to graduation from an accredited four-year college or university in a job-related field; additional job-related experience may substitute for up to two years of required education on a year-for-year basis.
Equivalent to three years of full-time, progressively responsible technical, analytical, or administrative experience.
Ability to foster inclusive, culturally responsive relationships with diverse campus populations; facilitate meaningful dialogue; and strengthen trust, communication, and collaboration among students, employees, public safety personnel, and community partners.
Knowledge of care-based, non-enforcement approaches to community safety, including collaborative problem-solving and outreach strategies, and ability to connect individuals with appropriate campus and community resources while promoting accessibility, equity, and ongoing support.
Knowledge of trauma-informed, culturally responsive, disability-inclusive, and harm-reduction practices; ability to assess complex situations, prioritize referrals, facilitate conflict resolution, and coordinate care-based responses while respecting individual dignity, privacy, and safety.
Ability to develop and implement targeted outreach, education, and prevention initiatives; evaluate program effectiveness using data and community feedback; identify service gaps and improvement opportunities; and maintain accurate, confidential records while supporting coordinated services and continuous improvement.

Nice To Haves

A master’s degree is highly desirable.
Experience in community outreach, behavioral health, student support, crisis intervention, restorative practices, public or campus safety, community engagement, or a related field.
Experience in a college or university environment, particularly within student affairs, counseling, behavioral intervention, community engagement, or public safety.
Experience providing care coordination, case management, crisis outreach, restorative services, mediation, or harm-reduction support.

Responsibilities

Build sustained relationships with historically underserved and marginalized communities and maintain a visible, approachable presence at campus events, student-support spaces, residence halls, and community gatherings.
Connect individuals with behavioral health, counseling, disability, basic-needs, housing, academic, victim-support, and other services through accessible navigation, warm handoffs, advocacy within the role’s scope, and appropriate follow-up.
Provide direct, voluntary outreach using care-based, culturally responsive, trauma-informed, disability-inclusive, harm-reduction, and de-escalation practices while respecting dignity, privacy, autonomy, language access, and cultural differences.
Facilitate listening sessions, restorative conversations, community meetings, and problem-solving groups to elevate community perspectives and strengthen safety, well-being, trust, and belonging.
Develop and deliver outreach, education, training, and prevention programs for students, employees, public safety personnel, and campus partners on available resources, de-escalation, disability awareness, conflict resolution, and care-based response options.
Receive and assess referrals, conduct voluntary outreach, coordinate individualized responses, and identify recurring concerns.
Perform other duties as assigned.