Community Outreach Specialist

Veterans Health Administration•Dayton, OH

1d•Onsite

About The Position

This position is in the Community & Public Relations Service at the Dayton VA Medical Center in Dayton, Ohio. The Community Outreach Specialist provides and coordinates community outreach, marketing, and special events for the medical center, including regional and on-campus marketing efforts that support local and regional outreach. The role promotes organizational programs, services, benefits, and eligibility information and works with internal and external stakeholders to increase awareness, participation, enrollment, and engagement. The position is offered at GS-9 and GS-11 qualification levels, with potential promotion to the full performance level without further competition when regulatory, qualification, and performance requirements are met. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with weekend and holiday work for outreach events. Compressed or flexible scheduling is not available. Relocation and recruitment incentives and permanent change of station are not authorized; a critical skills incentive is not approved. The position requires U.S. citizenship, completion of the application, questionnaire, and online assessment, and may require pre-employment drug testing for tentatively selected applicants in testing-designated positions. Selective Service registration applies to males born after December 31, 1959. The role is subject to background and security investigation, onboarding requirements, seasonal influenza vaccination requirements, and a one-year probationary period or two-year trial period. The stated physical requirements do not inherently include physical demands essential to successful performance that could not be met with accommodation or workplace adjustment; a pre-placement physical examination is not required. Qualification may be based on specialized experience, education, or a combination. At GS-9, applicants generally need one year of specialized experience equivalent to GS-7, a related master's or equivalent graduate degree, two years of progressively higher graduate education toward such a degree, or a related LL.B. or J.D. At GS-11, applicants generally need one year of specialized experience equivalent to GS-9, a related Ph.D. or equivalent doctoral degree, three years of progressively higher graduate education toward such a degree, or a related LL.M. Transcripts are required when relying on education. The announcement closing date is October 30, 2026.

Requirements

U.S. citizenship is required.
Complete the application, questionnaire, and required online assessment.
Males born after December 31, 1959, must meet Selective Service registration requirements.
Tentatively selected applicants for testing-designated positions are subject to urinalysis for illegal drug use; refusal results in denial of employment with VA.
Subject to background and security investigation and completion of online onboarding and acceptable identification requirements.
Participation in the seasonal influenza vaccination program is required for Department of Veterans Affairs Health Care Personnel.
Serve a one-year probationary period or two-year trial period, as applicable.
For GS-9, one year of specialized experience equivalent to at least GS-7, or qualifying related graduate education: a master's or equivalent graduate degree, two years of progressively higher graduate education toward such a degree, or a related LL.B. or J.D.; a qualifying combination of experience and education may also be used.
For GS-11, one year of specialized experience equivalent to at least GS-9, or qualifying related graduate education: a Ph.D. or equivalent doctoral degree, three years of progressively higher graduate education toward such a degree, or a related LL.M.; a qualifying combination of experience and education may also be used.
Submit transcripts when using education to qualify; qualifying education must be from an institution recognized by the U.S. Department of Education. Foreign education requires a Certificate of Foreign Equivalency with the transcript.

Responsibilities

Plan, coordinate, and execute community outreach programs, marketing campaigns, special events, and public engagement activities.
Represent the organization at community events, meetings, conferences, and outreach activities to promote programs, services, benefits, and eligibility information.
Establish and maintain partnerships with community organizations, government agencies, Veteran groups, nonprofit organizations, and other stakeholders.
Develop, create, and distribute informational, educational, promotional, and marketing materials, including brochures, fact sheets, presentations, news releases, and digital communications.
Conduct presentations, workshops, and informational briefings for diverse audiences to increase awareness and use of organizational programs and services.
Coordinate event logistics, including scheduling, staffing, budgets, procurement, supplies, equipment, facilities, and vendor support.
Serve as a liaison between the organization and internal and external stakeholders, responding to inquiries and facilitating communication about programs and services.
Collect, analyze, and report outreach, enrollment, marketing, and program-performance data to evaluate effectiveness and support organizational goals.
Prepare reports, after-action reviews, statistical summaries, and recommendations based on program outcomes and return-on-investment analyses.
Plan and manage multiple projects simultaneously, independently setting priorities, meeting deadlines, and resolving operational issues.
Assess communication needs and develop outreach strategies to increase program awareness, participation, enrollment, and stakeholder engagement.
Maintain records, documentation, and tracking systems related to outreach activities, events, partnerships, and program results.
Collaborate with leadership, program offices, and community partners to develop and implement initiatives supporting organizational objectives.
Evaluate communication, outreach, and engagement efforts and recommend improvements to enhance program performance.
Perform related duties supporting community relations, public affairs, marketing, and outreach operations.