Community Outreach Specialist

Upward Health • Rio Rancho, NM

9d • $21 - $24

About The Position

The Community Outreach Specialist (COS) establishes Upward Health’s presence in the community and reaches potential patients. As the first point of contact for individuals seeking services, the COS educates patients about Upward Health’s offerings, engages them in meaningful conversations, and facilitates enrollment in programs. The role manages a personal caseload, primarily through phone outreach, and uses in-person visits and other community-based strategies as needed. The COS helps patients understand available services and take the first steps toward improving their health. The position reports to the Outreach Manager and works closely with other team members to support patient outreach and engagement efforts.

Requirements

• Strong verbal communication and persuasive abilities.
• Excellent interpersonal skills and ability to build trust and rapport quickly.
• Strong organizational and multitasking skills to manage a personal caseload efficiently.
• Self-motivated, able to work independently, and able to meet outreach goals.
• Comfortable working in a fast-paced environment and adapting outreach methods to different situations.
• Proficient in computer systems for documentation, communication, and managing outreach activities.
• Flexible and adaptable to phone, in-person, and mailing-based outreach.
• Fluent in English.
• Demonstrated empathy and respect for people from diverse cultural and socioeconomic backgrounds.

Nice To Haves

• Spanish proficiency.
• Familiarity with local community resources.

Responsibilities

• Build relationships with potential patients and ensure they feel informed and supported.
• Educate potential patients about Upward Health’s services and benefits.
• Engage patients through phone outreach, in-person visits, mailings, and other community-based strategies as appropriate.
• Facilitate patient enrollment and support a smooth onboarding experience.
• Manage a personal caseload, balance outreach activities, and complete timely follow-ups to meet outreach goals.
• Address patient concerns and objections while maintaining trust.
• Document patient information accurately and update company systems in a timely manner.
• Connect patients with local resources and additional community-based services that may benefit their care.
• Collaborate with team members and contribute to shared outreach program goals.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed