Community Outreach Specialist

Upward Health • Las Cruces, NM

5d • $21 - $24

About The Position

The Community Outreach Specialist (COS) helps establish Upward Health’s presence in the community and reach potential patients. As a first point of contact, the COS educates people about Upward Health’s services, engages them in conversation, and facilitates enrollment in programs. The role manages a personal caseload, primarily through phone outreach, and also uses in-person visits and other community-based methods as needed. The COS helps patients understand available services and take initial steps toward improving their health. This position reports to the Outreach Manager and works closely with other team members to support patient outreach and engagement.

Requirements

• Strong verbal communication and persuasive abilities.
• Excellent interpersonal skills and the ability to build trust and rapport quickly.
• Strong organizational and multitasking skills to manage a personal caseload.
• Self-motivated, able to work independently, and able to meet outreach goals.
• Comfortable in a fast-paced environment and able to adapt outreach methods to different situations.
• Proficient using computer systems for documentation, communication, and managing outreach activities.
• Flexible in using outreach methods including phone, in-person meetings, and mailings.
• Fluent in English.

Nice To Haves

• Spanish proficiency.
• Familiarity with local resources and community-based services.

Responsibilities

• Educate potential patients about Upward Health’s services and benefits.
• Engage potential patients, build relationships, and facilitate enrollment in programs.
• Manage a personal caseload and conduct outreach primarily by phone, with in-person visits and other community-based methods as needed.
• Support patients through enrollment and onboarding, and conduct timely follow-ups.
• Document patient information accurately and update company systems in a timely manner.
• Address patient questions, concerns, and objections during outreach.
• Connect patients with relevant local resources and community-based services.
• Collaborate with team members to support outreach and engagement goals.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed