Community Outreach Specialist
About The Position
The Community Outreach Specialist (COS) helps establish Upward Health’s presence in the community and reach potential patients. As a first point of contact, the COS educates people about Upward Health’s services, engages them in conversations, and supports enrollment into its programs. The role manages a personal caseload, primarily through phone outreach, with in-person visits and other community-based methods as needed. It helps patients understand the available services and take initial steps toward improving their health. The COS reports to the Outreach Manager and collaborates with other team members to support patient outreach and engagement. Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care for patients’ physical, behavioral, and social health needs. Its clinical and business teams work to improve patients’ lives through care delivered where and when patients need help.
Requirements
- Strong verbal communication and persuasive abilities.
- Excellent interpersonal skills and the ability to build trust and rapport quickly.
- Strong organizational and multitasking skills to manage a personal caseload.
- Self-motivation and the ability to work independently and meet outreach goals.
- Ability to work in a fast-paced environment and adapt outreach methods to different situations.
- Proficiency with computer systems for documentation, communication, and managing outreach activities.
- Flexibility with outreach methods, including phone, in-person meetings, and mailings.
- Ability to communicate Upward Health’s services clearly and persuasively and make complex information easy to understand.
- Skills in patient engagement, enrollment, and supporting a smooth onboarding experience.
- Ability to address patient concerns and objections while maintaining trust.
- Attention to detail when documenting patient information.
- Familiarity with local resources and the ability to connect patients to community-based services.
- Demonstrated empathy, cultural competency, resilience, adaptability, efficiency, and teamwork.
Nice To Haves
- Fluency in English and Spanish.
Responsibilities
- Establish Upward Health’s presence in the community and reach potential patients.
- Educate potential patients about Upward Health’s services and benefits.
- Engage potential patients in meaningful conversations and facilitate enrollment into programs.
- Manage a personal caseload, primarily using phone outreach and also using in-person visits and other community-based strategies as needed.
- Ensure patients understand available services and support their initial steps toward improving their health.
- Conduct timely follow-ups and balance outreach activities to meet outreach goals.
- Document patient information accurately and update company systems in a timely manner.
- Connect patients with relevant local resources and additional community-based services.
- Collaborate with team members and contribute to the goals of the outreach program.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
