Community Outreach Specialist

AECOM•Miami, FL

3d•$90,000 - $120,000•Onsite

About The Position

AECOM is seeking a Community Outreach Specialist for the SunGuide Transportation Management Center (TMC) in Miami, Florida. The SunGuide TMC is part of the Transportation Systems Management and Operations (TSM&O) Office at the Florida Department of Transportation (FDOT) District Six, which operates and maintains intelligent transportation systems infrastructure, uses incident management resources, and optimizes traffic management strategies across Miami-Dade and Monroe Counties. This is a full-time, on-site position. The specialist supports public information and relations for the District’s TSM&O program, including serving as a media spokesperson when requested, advising staff during crises, conducting TMC tours, and promoting the program. The role develops and delivers community outreach campaigns and program materials, manages customer service, and leads partner-agency relations to support cross-promotion and customer service initiatives. The position requires a bachelor’s degree and at least six years of relevant experience in public information, communications, or community outreach, or demonstrated equivalent education and experience. The candidate must communicate technical subjects clearly to general audiences, speak publicly and to media, write a range of technical and public-facing materials, and pass state and federal criminal history/security checks, including a State Law Enforcement Radio System (SLERS) background check. Relocation and US employment authorization sponsorship are not available.

Requirements

BA/BS degree and a minimum of six years of experience in public information, communications, or community outreach, or demonstrated equivalency of experience and/or education.
Fluency in English.
Experience communicating information clearly, professionally, and consistently across internal and external audiences.
Experience speaking on camera and to various media outlets.
Experience understanding technical subject matter and processes and communicating them in layman’s terms.
Experience speaking in public forum settings, such as large-scale conferences, media interviews, and elected official tours.
Experience writing technical reports, news articles, public-facing notices, and correspondence.
Demonstrated ability to stay current with public information, community outreach, marketing, and communications trends and best practices.
Experience recommending and supporting the implementation of tools, platforms, and software to improve outreach effectiveness.
Ability to create accurate information and adhere to deadlines.
Must pass a State and Federal criminal history/security background check.
State Law Enforcement Radio System (SLERS) background check is required.

Nice To Haves

Knowledge of the FDOT District TSM&O program and the SunGuide TMC.
English verbal and written communication skills.
Fluency in Spanish.
Knowledge of the South Florida express lanes network and its customer service.
Knowledge of TMC Operations.
Knowledge of incident management and FDOT’s Road Ranger program.
Knowledge of website maintenance and enhancement.

Responsibilities

Act as the official media spokesperson when requested by FDOT.
Advise staff during crisis situations and provide communication counsel.
Develop and execute comprehensive community outreach campaigns to educate the public on program services.
Draft, publish, and distribute program materials, including press releases, email communications, technical articles, award nominations, news briefs, program presentations, and marketing documents.
Manage the customer service program supporting projects and services.
Lead partner-agency relations to strengthen cross-promotion and customer service initiatives with FDOT District Four, Florida’s Turnpike Enterprise, Greater Miami Expressway Agency, SunPass, South Florida Commuter Services, FDOT Central Office, transit agencies, Florida Highway Patrol, and other stakeholders.
Conduct tours of the TMC and promote the District’s TSM&O program.

Benefits

Medical, dental, vision, life, AD&D, and disability benefits, depending on employment status.
Paid time off and leaves of absence, depending on employment status.
Voluntary benefits and perks.
Flexible work options.
Well-being resources and employee assistance program.
Business travel insurance.
Service recognition awards.
Retirement savings plan.
Employee stock purchase plan.
Award-winning training and development programs.