Community Outreach Specialist
About The Position
The Community Outreach Specialist executes SPFC’s community outreach and engagement strategies to increase awareness of and access to SPFC programs and services. Under the direction of the Director of Navigation and the Executive Team, this position serves as SPFC’s primary field-based outreach representative, engaging community members, supporting community partners, and connecting people to healthcare and supportive services. The role combines direct community engagement with outreach coordination and recruitment activities. The specialist advances SPFC’s Community Outreach Plan by reaching and engaging residents and connecting them with appropriate services and resources. Work takes place at community events, screenings, resource fairs, food distributions, and neighborhood-based outreach activities. The position requires 40 hours per week, with flexible hours to accommodate required evening and weekend events. There are no supervisory responsibilities. The specialist maintains documentation and records in compliance with HIPAA and SPFC policies and procedures, preserves confidentiality, treats patients, clients, and community members with dignity and respect, and follows agency policies and applicable laws and regulations. SPFC is a Drug and Alcohol-Free Workplace.
Requirements
- Strong interpersonal and relationship-building skills.
- Ability to work effectively with people from various backgrounds.
- Excellent verbal and written communication skills.
- Strong public speaking and presentation skills.
- Ability to work closely with executives and organizational leaders to execute established vision and plans.
- Ability to work independently in community settings while exercising sound judgment and professionalism.
- Strong organizational and time-management skills, including the ability to manage and prioritize multiple outreach activities and events.
- Experience maintaining accurate records and databases.
- Proficiency in Microsoft Office Suite and related software.
- Ability to learn and effectively use a variety of technology platforms and software.
- Commitment to SPFC’s mission and values and a person-centered approach to service.
- Ability to meet deadlines.
- 0–2 years of experience in community outreach.
- Valid Florida driver’s license and reliable transportation.
- Bachelor’s degree in Social Work, Human Services, Communications, or a related field, or a combination of education and work experience.
- Ability to travel throughout the service area and work in a variety of community settings.
- Ability to lift up to 25 pounds at times.
Nice To Haves
- Bachelor’s degree in Social Work, Human Services, Communications, or a related field preferred.
- Demonstrated experience planning and executing community outreach activities preferred.
- Bilingual Spanish strongly preferred.
- Knowledge of healthcare systems, public health benefits, and community resources preferred.
- Experience conducting community outreach, engagement, or resource navigation preferred.
Responsibilities
- Execute outreach strategies and engagement plans developed by SPFC leadership.
- Represent SPFC at approved health fairs, screenings, resource fairs, food distributions, and other outreach activities.
- Conduct direct outreach in priority zip codes and communities to increase awareness of SPFC services and programs.
- Inform community members about healthcare, navigation, food access, and support services.
- Maintain positive working relationships with community organizations, faith-based partners, schools, and neighborhood groups identified by SPFC leadership.
- Serve as a liaison between SPFC and community members, building trust and awareness.
- Gather feedback from community stakeholders about needs, barriers to access, and emerging community issues.
- Collaborate with Resource Navigators and program staff to support successful connections to services.
- Conduct timely outreach follow-up with prospective patients, clients, and referral sources.
- Coordinate and prepare for outreach activities, including event logistics and outreach materials.
- Maintain accurate records of outreach activities, referrals, contacts, and outcomes in SPFC databases.
- Track outreach, recruitment, and referral metrics and prepare regular reports for leadership.
- Monitor outreach effectiveness and provide observations and recommendations to leadership.
- Support special projects, community initiatives, and other assigned outreach-related activities.
- Perform other duties as assigned.
- Maintain documentation and records in compliance with HIPAA and SPFC policies and procedures, and maintain confidentiality.
- Ensure communications and interactions with patients, clients, and community members are conducted with dignity and respect.
- Adhere to agency policies and procedures and applicable federal and state regulations and local ordinances.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
