Community Outreach Specialist

The Minute Man Arc for Human Services Inc•Concord, MA

7d•$23 - $28•Onsite

About The Position

The Community Outreach Specialist promotes and expands awareness of Minute Man Arc’s Adult Foster Care (AFC) program through community outreach, relationship building, and referral development. The Specialist connects with organizations, professionals, families, caregivers, and community groups whose members may benefit from AFC services. They explain the program, answer initial questions, identify potential referrals, and connect interested individuals with the AFC team for screening, assessment, and enrollment. The role is based onsite and in community settings, with regular travel to organizations and events to develop referral relationships. The Specialist works closely with the AFC team but does not conduct clinical assessments, perform case management, or provide ongoing care coordination. Occasional evening or weekend work may be required to attend community events or meet outreach opportunities.

Requirements

Bachelor’s degree in a related field or equivalent experience.
Strong communication and interpersonal skills, including the ability to build relationships with a wide range of community partners and families.
Comfort speaking with groups, making presentations, and explaining programs and services clearly and engagingly.
Strong networking and relationship-building skills.
Self-motivated and organized, with the ability to work independently while maintaining regular communication with the AFC team.
Ability to maintain accurate outreach and referral records and follow up consistently with contacts.

Nice To Haves

Previous experience in community outreach, marketing, healthcare, human services, caregiver recruitment, or a related field is highly desirable.
Knowledge of MassHealth, Adult Foster Care, elder care, disability services, or community-based services.

Responsibilities

Develop and maintain relationships with community organizations and referral sources that may connect eligible individuals and caregivers to the AFC program.
Conduct outreach to churches, senior centers, healthcare providers, doctors’ offices, hospitals, grocery stores, shopping malls, libraries, community organizations, and other appropriate referral sources.
Attend community events, meetings, health fairs, and other outreach opportunities to increase awareness of AFC services.
Explain the AFC program, its purpose, available supports, and general eligibility requirements to families, caregivers, professionals, and community partners.
Identify individuals and caregivers who may be interested in the AFC program and obtain appropriate contact and referral information.
Develop and maintain a network of community contacts and referral partners to support continued growth of the AFC program.
Follow up with community contacts and potential referral sources to maintain relationships and encourage appropriate referrals.
Provide potential referrals with information about next steps and connect them with the appropriate AFC team member for eligibility screening, assessment, and enrollment.
Collaborate with the AFC Assistant Director, Registered Nurses, and Care Managers to ensure referrals are appropriately handed off and followed up on.
Maintain accurate records of outreach activities, community contacts, referrals, and follow-up efforts.
Track outreach activities and referral sources to help evaluate community engagement and identify growth opportunities.
Stay informed about the AFC program and its services to provide accurate and consistent information.
Represent the AFC program professionally and build positive relationships within the community.