Community Outreach Specialist

LIFE Senior Services•Tulsa, OK

3d•$20 - $23

About The Position

LIFE PACE is hiring a Community Outreach Specialist to educate the community about LIFE PACE, generate leads, establish and maintain referral relationships, and support budgeted census goals. The position coordinates community outreach and targeted mail marketing, tracks inquiries and referral activity, and works with the Intake team to support timely transitions from inquiry to enrollment. The Specialist works with the Senior Community Outreach and Intake Manager to develop outreach strategies and with the Communications Specialist to create PACE mailer postcards and other outreach materials. The role involves educating prospective participants, families, caregivers, and community partners about the PACE program and its services; responding to inquiries; collecting and documenting contact and referral information; and coordinating referrals and follow-up with the Intake team. The Specialist develops relationships with community agencies and referral sources, helps plan and implement sales, marketing, and outreach activities, and coordinates targeted postcard campaigns using USPS Every Door Direct Mail (EDDM). The position maintains outreach and referral records and reports activity and results to the Senior Community Outreach and Intake Manager. The role requires an Oklahoma driver's license and access to an insured, well-maintained personal vehicle for travel within the community. Evening and weekend event coverage is required as needed. Salary is listed as $20.00–$23.00.

Requirements

High school diploma or GED.
At least two years of successful sales and/or marketing experience, preferably in aging services or a healthcare environment.
Current Oklahoma driver's license.
Working knowledge of MS Office, including Excel, Word, and PowerPoint; database management; and statistical reporting.
Excellent presentation and written communication skills.
Self-starter with resourcefulness, organization, and attention to detail.
Strong project management skills and a proven ability to meet deadlines and achieve goals.
Positive attitude and professional appearance.
Ability to work independently and as part of a team.
Ability to travel within the community and access to a personal vehicle that is insured in accordance with state and/or organization requirements and in good working order.
Ability to communicate verbally and comprehend English.
Ability to meet the stated physical requirements, including constant hand grasp and finger dexterity; frequent sitting, standing, walking, and repetitive leg and arm movements; and occasional bending, reaching forward and overhead, squatting, and kneeling.

Nice To Haves

Some college.
Understanding of the Medicare/Medicaid certification process.

Responsibilities

Educate prospective participants, families, caregivers, and community partners about the PACE program and its services.
Respond to outreach inquiries, explain the PACE program, and connect prospective participants with the Intake team for eligibility screening, assessments, and enrollment coordination.
Collect and document initial contact and referral information to support timely Intake team follow-up.
Coordinate communications and referral handoffs with the Intake team and follow up with prospective participants and referral sources as appropriate.
Establish and maintain relationships with community agencies and other partners to increase awareness of LIFE PACE and generate referrals.
Maintain participant confidentiality and demonstrate respect for participants and staff while maintaining cooperative and supportive working relationships.
Collaborate with the Communications Specialist to create PACE mailer postcards and other materials for targeted direct-mail campaigns.
Work with the Senior Community Outreach and Intake Manager to determine campaign filters, target ZIP codes, and carrier routes using the USPS EDDM online tool.
Coordinate PACE postcard campaigns using USPS EDDM to reach households on selected carrier routes.
Maintain outreach, inquiry, and referral tracking records and routinely report activity and results to the Senior Community Outreach and Intake Manager.
Collaborate with the Senior Community Outreach and Intake Manager to develop and implement an effective sales, marketing, and community outreach plan.
Cultivate relationships with key referral sources, including housing providers, discharge planners, case managers, medical staff, and caregivers.
Locate and cultivate new referral sources.
Ensure prompt communication with each new inquiry and timely follow-up and referral to the Intake team when an individual is ready to move forward.
Travel within the community using a personal vehicle.
Cover evening and weekend events as needed.