Room Attendant Jobs

About The Position

Requirements

• High school diploma or equivalent.
• One to two years of experience in a guest-facing role.
• Warm, friendly, approachable demeanor and positive attitude.
• Ability to multitask and remain detail-oriented in a fast-paced, dynamic environment.
• Strong interpersonal skills and ability to maintain positive, productive working relationships across departments.
• Ability to work independently while contributing to a team-oriented environment.
• Ability to stand or walk for at least eight hours per shift.
• Ability to twist, push or pull, reach, bend, climb, and carry objects as needed.
• Ability to read, write, speak, and understand English; excellent communication skills.
• Ability to work indoors and outdoors in varying weather conditions, depending on business needs.
• Ability to remain observant and responsive and handle multiple tasks and high-pressure situations professionally.

Nice To Haves

• One to two years of experience in an upscale or lifestyle brand hotel.

Responsibilities

• Clean and service guest rooms, bathrooms, and related areas according to hotel cleanliness and presentation standards.
• Make beds daily with fresh, wrinkle-free linen; dust furniture; clean and sanitize bathrooms; replenish guest supplies and stationery; and vacuum floors.
• Record serviced rooms accurately on daily worksheets and report rooms that cannot be serviced.
• Replenish and present VIP amenities and gifts daily.
• Dispose of trash and soiled linen safely according to hotel protocols.
• Keep housekeeping equipment in working order and promptly report faults or maintenance needs.
• Treat guests respectfully and courteously, responding promptly to inquiries and special requests.
• Handle guest complaints professionally, resolve and follow up on them, and escalate when necessary.
• Follow hotel key-control procedures and remain accountable for assigned keys.
• Turn in lost-and-found items immediately and follow lost-property procedures.
• Support inventory checks and participate in special cleaning projects as required.
• Handle guest property with care and in accordance with hotel standards.
• Report damage to bedding, curtains, blinds, or furnishings to the Floor Supervisor.
• Notify the Floor Supervisor about rooms marked Do Not Disturb, double-locked, or otherwise inaccessible.
• Report shortages of linen, guest supplies, or equipment to the appropriate supervisor.
• Follow health, safety, and sanitation standards and immediately report hazards or concerns.
• Collaborate with teammates, assist with related tasks, and cover duties as needed.
• Communicate clearly and effectively with venue teams and team members, listen to requests, respond appropriately, and provide accurate information.
• Remain calm and alert during emergencies and use experience and good judgment to make decisions, adapting procedures when unusual situations arise.
• Maintain a neat, clean, and well-groomed appearance and follow department uniform guidelines.