Full Time Room Attendant

Kimpton Hotels & Restaurants•Palm Springs, CA

About The Position

As a Room Attendant with Kimpton, you are responsible for cleaning guest rooms and common areas while providing outstanding service. You act as an advocate for the hotel, create personal guest experiences, and develop relationships that encourage guests to return. The role also supports the Housekeeping department by maintaining room standards, reporting issues, managing found items, and preparing supplies for the next day.

Requirements

One year of experience in customer service or a similar role.
Excellent problem-solving skills and intuition.
Genuine care for the safety and security of guests.

Nice To Haves

High school diploma or General Education Degree (GED) preferred.

Responsibilities

Clean, dust, wax, scrub, polish, and service guest rooms daily according to hotel procedures.
Replace bed linens, replenish guest room supplies, and empty wastebaskets.
Rearrange furnishings, drapes, and room accessories.
Provide guests with necessary linens and amenities according to the guest room legend.
Arrange rooms uniformly as directed by the Executive Housekeeper, and ensure room doors are closed and locked.
Report damage, hazards, repair needs, and strangers in assigned areas.
Turn in items found in guest rooms, hallways, or back-of-house areas to Housekeeping as lost and found, logging the date, location, description, and finder’s name.
Clean corridors and service areas.
Respond to projects or requests from the Housekeeping management team.
Maintain pass key security and turn in the key at the end of the shift or as required by hotel guidelines.
Restock the cart and organize the linen closet at the end of the shift to prepare for the next day.
Report unusual circumstances, such as rooms without luggage, no-service requests, sleep-outs, or guests smoking in rooms, to the on-duty supervisor or manager.
Perform other duties as directed, developed, or assigned.