Full-Time Room Attendant

Hilton Newark•Newark, CA

3d•Onsite

About The Position

The Room Attendant cleans and services guest rooms to provide a comfortable experience for guests. The role may also involve assisting in public areas, answering guest inquiries, delivering items to guest rooms, restocking supplies, and helping with special cleaning projects. The Room Attendant works alongside associates to anticipate and meet guests’ needs and contribute to memorable guest experiences. The position is at Homewood Suites by Hilton Newark/Fremont, a Pacific Hotel Management property. The hotel operates 24 hours a day, seven days a week, and associates may need to move from their customary shift as business requires. Most shifts are 8:00 AM to 4:30 PM, with availability required 24 hours a day, seven days a week, including weekends and holidays. The role reports to the Housekeeping Manager and interacts with internal and external guests. The work is primarily indoors in a public hotel environment with temperatures affected by indoor and outdoor climate. The role may require outdoor work and local travel to hotel events, meetings, or training. The housekeeping laundry office may be hot, damp, loud, and filled with equipment and chemicals. The position requires prolonged standing and walking for eight hours, walking around the hotel and up and down stairs, stooping, kneeling, lifting at least 50 pounds, and pushing or pulling approximately 200 pounds. Associates are expected to wear a neat, clean, wrinkle-free uniform and follow the company’s dress, grooming, and personal hygiene standards. The company describes its culture as family-oriented, friendly, outgoing, competitive, and results-oriented, with a shared focus on guest and associate satisfaction and a passion for hospitality.

Requirements

Basic understanding of English.
Basic reading and writing skills to pass along notes and comments.
Interpersonal skills, including listening, smiling, relating to others, asking questions, and teamwork.
Ability to manage multiple tasks while maintaining focus and structure under pressure.
Ability to develop and maintain relationships with associates and guests to build trust and loyalty.
Ability to maintain positive energy, self-motivation, and a passion for hospitality.
Ability to adapt to changing situations, handle high pressure, and remain composed and focused.
Availability to work according to business needs, including weekends and holidays, with possible shift changes.
Ability to stand and walk for eight hours, walk around the hotel and up and down stairs, stoop, kneel, lift at least 50 pounds, and push or pull approximately 200 pounds.
Follow the company’s uniform, dress, grooming, and personal hygiene standards.

Nice To Haves

Prior hotel experience.
Emotional Intelligence Training.
Previous cleaning or housekeeping experience.

Responsibilities

Clean assigned guest room areas and ensure they meet quality standards, including checking furnishings, light fixtures, and room equipment for cleanliness and good repair.
Replace or change guest room items, including bed linen, skirts, pillows, towels, and bath care products.
Sweep, mop, vacuum, and dust furniture.
Clean high-touch areas such as knobs, control remotes, thermostats, and light switches.
Assist with maintenance request forms, reports, logbooks, and lost-and-found items as needed.
Regularly assist with deep-cleaning projects and other duties.
Follow safety guidelines to protect associates and guests.
Follow company handbook policies and procedures, including attendance, punctuality, and reporting absences.
Greet guests and associates upon contact.
Assist with training or providing guidance to new associates when requested.
Report issues, concerns, and suggestions to management.
As needed, assist in public areas, answer guest inquiries, deliver items to guest rooms, and restock supplies.