Room Attendant (Full Time)

AccorHotel•Kohala Coast, HI

2d•Onsite

About The Position

The Room Attendant ensures the highest level of cleanliness in guest rooms at Fairmont Orchid, a luxury resort on Hawai‘i Island. The role includes cleaning guest rooms and bathrooms, replenishing supplies, maintaining linens and supply areas, and accurately reporting room status. The Room Attendant is also expected to provide personalized, professional service, respect guests’ privacy and belongings, maintain cleaning equipment and supplies, and contribute positively to the team.

Requirements

Warm and caring personality.
Basic understanding of the English language.
Ability to anticipate guest needs and remain professional and welcoming.
Excellent organizational and time-management skills.
Ability to lift up to 25 lbs and carry objects weighing up to 50 lbs.
Ability to stoop, kneel, reach, stand, walk, bend, twist, push, see, hear, and speak to guests.
Must be legally eligible to work in the United States; the hotel cannot assist with obtaining U.S. work authorization.

Nice To Haves

Previous housekeeping experience.

Responsibilities

Clean guest rooms, including dusting, making beds, removing soiled linens, retrieving clean linens, vacuuming, cleaning bathrooms and inside windows, and replenishing room supplies.
Take initiative to add a personalized experience for guests.
Use cleaning supplies and equipment properly.
Accurately report room status throughout the shift.
Protect guests’ privacy and belongings while providing exceptional service.
Work effectively and contribute positively to the team.
Keep linen closets, supply closets, and landings organized and clean.
Report damage or malfunctions in hotel rooms or other areas.
Respond professionally, politely, and efficiently to guest requests.
Lift, carry, or pull objects that may be heavy.
Maintain excellent grooming and uniform standards.
Read, understand, and follow department policies.

Benefits

Medical, drug, and vision benefits through a preferred provider at competitive prices.
Employer-paid group life and accidental insurance coverage of $7,500, with coverage available for family members.
401(k)/retirement savings plan with matching program.
11 paid holiday/personal days per year.
10 days of paid vacation that begin accruing immediately.
50% discounts at hotel restaurants.
30% discount on retail items at the Fairmont Store.
30% discount on services at Spa Without Walls.
Employee discounts at Accor properties and friends-and-family rates at more than 5,000 hotels worldwide.
Complimentary meals in the employee dining facility.