Room Attendant

Delano • Miami Beach, FL

4d

About The Position

Under the general guidance of the Floor Supervisor, the Room Attendant maintains cleanliness and upkeep in guest rooms and related areas in accordance with hotel standards. The role provides high-quality, personalized service and contributes to a welcoming guest experience. Duties include servicing rooms, replenishing supplies and amenities, documenting work, handling guest requests and property, maintaining equipment, and following hotel safety, sanitation, key-control, and lost-property procedures. Team members may also perform related tasks as needed to support exceptional guest service and smooth operations.

Requirements

• High school diploma or equivalent.
• One to two years of experience in a guest-facing role.
• Warm, friendly, approachable demeanor and positive attitude.
• Ability to multitask and remain detail-oriented in a fast-paced, dynamic environment.
• Strong interpersonal skills and ability to maintain positive, productive working relationships across departments.
• Ability to work independently while contributing to a team-oriented environment.
• Ability to stand or walk for at least eight hours per shift.
• Ability to twist, push or pull, reach, bend, climb, and carry objects as needed.
• Ability to read, write, speak, and understand English; excellent communication skills.
• Ability to work indoors and outdoors in varying weather conditions, depending on business needs.
• Ability to remain observant and responsive and handle multiple tasks and high-pressure situations professionally.

Nice To Haves

• One to two years of experience in an upscale or lifestyle brand hotel.

Responsibilities

• Clean and service guest rooms, bathrooms, and related areas according to hotel cleanliness and presentation standards.
• Make beds daily with fresh, wrinkle-free linen; dust furniture; clean and sanitize bathrooms; replenish guest supplies and stationery; and vacuum floors.
• Record serviced rooms accurately on daily worksheets and report rooms that cannot be serviced.
• Replenish and present VIP amenities and gifts daily.
• Dispose of trash and soiled linen safely according to hotel protocols.
• Keep housekeeping equipment in working order and promptly report faults or maintenance needs.
• Treat guests respectfully and courteously, responding promptly to inquiries and special requests.
• Handle guest complaints professionally, resolve and follow up on them, and escalate when necessary.
• Follow hotel key-control procedures and remain accountable for assigned keys.
• Turn in lost-and-found items immediately and follow lost-property procedures.
• Support inventory checks and participate in special cleaning projects as required.
• Handle guest property with care and in accordance with hotel standards.
• Report damage to bedding, curtains, blinds, or furnishings to the Floor Supervisor.
• Notify the Floor Supervisor about rooms marked Do Not Disturb, double-locked, or otherwise inaccessible.
• Report shortages of linen, guest supplies, or equipment to the appropriate supervisor.
• Follow health, safety, and sanitation standards and immediately report hazards or concerns.
• Collaborate with teammates, assist with related tasks, and cover duties as needed.
• Communicate clearly and effectively with venue teams and team members, listen to requests, respond appropriately, and provide accurate information.
• Remain calm and alert during emergencies and use experience and good judgment to make decisions, adapting procedures when unusual situations arise.
• Maintain a neat, clean, and well-groomed appearance and follow department uniform guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED