Room Attendant (Full Time) - The Ben Hotel

Sage Hospitality Group • West Palm Beach, FL

3d • Onsite

About The Position

The Room Attendant creates a clean, comfortable, and welcoming environment for guests at The Ben Hotel. The role cleans and prepares guest rooms and assigned public areas to the hotel's cleanliness, presentation, quality, and brand standards. Through attention to detail, efficiency, and professionalism, the Room Attendant contributes to guest satisfaction, operational excellence, and the hotel's reputation for outstanding hospitality. The position requires a strong work ethic, the ability to work independently and as part of a team, and a commitment to delivering a memorable guest experience.

Requirements

• At least 1 year of housekeeping experience.
• Basic knowledge of general cleaning principles, cleaning products, and the operation of standard cleaning equipment.
• Ability to understand and follow verbal and written instructions.
• Ability to communicate verbally and in writing.
• Ability to lift up to 50 pounds continually throughout a shift.
• Ability to push, pull, and move levers, equipment, and furniture throughout a shift.
• Ability to work with arms raised above the head throughout a shift.
• Ability to maneuver a fully loaded maid cart weighing up to 50 pounds through hallways and into and out of closets throughout the workday.
• Ability to identify minute debris and dirt in poorly lit areas and read written instructions and computer printouts.

Nice To Haves

• Housekeeping experience in an upscale or luxury hospitality environment.
• Multilingual ability in Spanish and/or Haitian Creole.

Responsibilities

• Retrieve housekeeping supplies and stock cleaning carts; keep carts and storage areas clean, organized, and well stocked.
• Clean and sanitize guest rooms, bathrooms, hallways, and assigned public areas according to hotel cleanliness and brand standards.
• Clean windows, doors, walls, closets, mirrors, fixtures, and other surfaces.
• Clean and disinfect bathrooms, including showers, tubs, toilets, sinks, mirrors, and surrounding surfaces.
• Replace towels, linens, toiletries, and guest room amenities, and restock guest information materials.
• Sweep, mop, and hand-clean hard floors.
• Dust and polish furniture, décor, fixtures, vents, and other high and low surfaces; remove dust and cobwebs.
• Strip and remake beds with fresh linens and inspect bedding for cleanliness and quality.
• Inspect under and between mattresses and under beds to ensure rooms meet cleanliness standards.
• Organize and restock closets with hangers, extra blankets, pillows, and other guest amenities.
• Vacuum carpets, rugs, hallways, and public areas, moving lightweight furniture as needed.
• Inspect guest room doors, windows, and locks and report safety or security concerns promptly.
• Check guest room equipment and amenities, including televisions, lighting, faucets, and climate controls, and report maintenance needs to the Executive Housekeeper or Engineering team.
• Safeguard hotel equipment, master keys, supplies, and other hotel property in accordance with company policies.
• Maintain accurate room status updates and promptly communicate maintenance or housekeeping issues.
• Provide friendly, courteous, and professional service to guests and team members.
• Follow hotel safety, security, sanitation, and brand standards.
• Assist with additional housekeeping or departmental duties as assigned by management.

Benefits

• Medical, dental, and vision insurance.
• Health savings and flexible spending accounts.
• Basic Life and AD&D insurance.
• Accrued paid time off.
• Community service and holidays.
• 401(k) program with employer matching.
• Employee Assistance Program.
• Tuition reimbursement.
• Hotel, restaurant, and lifestyle discounts.
• Employee referral bonus program of up to $500 per referral.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed