Pool Attendant (Full Time) - The Ben Hotel

Sage Hospitality•West Palm Beach, FL

12d•Onsite

About The Position

The Pool Attendant creates memorable poolside experiences through warm, personalized service, anticipating guest needs, and maintaining an inviting pool deck. The role includes welcoming guests, distributing towels, assisting with seating, and responding to requests while helping ensure the pool and spa area is clean, organized, and safe. The attendant works with other hotel departments to provide outstanding hospitality and support a positive guest experience.

Requirements

High school diploma or equivalent.
Basic computer knowledge.
Previous experience as a Pool Attendant or Lifeguard in hotels.
At least 3 months of experience in a position with heavy resident-service exposure.
General knowledge of basic resident-service skills.
Fluency in spoken and written English.
Ability to read written communications, computer screens, and printouts; distinguish colors; and survey a room in dimly lit conditions.
Ability to communicate verbally and in writing, follow written and verbal instructions, and work on more than one task at a time.
Ability to use tact and understanding when handling resident-service problems, including stressful and highly emotional situations.
Ability to handle writing utensils, grasp handles, and push buttons.
Ability to stand throughout the entire shift and lift arms above the head to retrieve objects from shelves.

Responsibilities

Provide service consistent with the hotel’s standard operating procedures and brand attributes.
Greet residents upon arrival, distribute towels, assist with seating, and provide consistent service that exceeds expectations.
Know the pool facilities, including pool lengths and depths and lap distances, and be knowledgeable about hotel facilities and services to answer resident inquiries.
Take ownership of resident requests and complaints, attempt to resolve issues immediately, and follow up to ensure satisfaction.
Identify and report defects, hazards, injuries, equipment problems, or processes that negatively affect operations; notify supervisors and relevant departments promptly.
Keep the swimming pool area clean and report maintenance issues to the engineering department.
Set up the pool deck in the morning by sweeping and watering it down and placing furniture correctly.
Apply knowledge of resuscitation, first aid, and CPR/PR techniques.
Follow safety precautions and help establish a safe work environment for self and others.
Use knowledge of pool equipment to perform minor maintenance work.
Maintain cleanliness of the pool deck and facilities, including straightening and stacking chairs, collecting soiled towels and trash, moving chairs and towels, replacing flags, and cleaning signs.
Facilitate and maintain pool safety programs, training, and documentation.
Work with other departments to support a positive resident experience.
Use performance feedback, recognition, and training appropriately and adhere to company policies and legal requirements.
Perform other duties as assigned, requested, or deemed necessary by management.