Room Attendant (Full Time) - The Ben Hotel

Sage Hospitality•West Palm Beach, FL

5d•Onsite

About The Position

The Room Attendant at The Ben Hotel is responsible for cleaning and preparing guest rooms and assigned public areas to high standards of cleanliness, presentation, and quality. The role supports an exceptional guest experience through careful attention to detail, efficient work, and consistent adherence to Marriott and The Ben’s standards. The attendant works independently and as part of a team, maintains a welcoming and comfortable environment, and contributes to guest satisfaction and hotel operations.

Requirements

At least 1 year of housekeeping experience.
Basic knowledge of general cleaning principles, cleaning products, and standard cleaning equipment.
Ability to understand and follow verbal and written instructions.
Ability to communicate verbally and in writing.
Ability to lift up to 50 pounds continually throughout a shift.
Ability to push, pull, and move levers, equipment, and furniture throughout a shift.
Ability to work with arms raised above the head throughout a shift.
Ability to maneuver a fully loaded maid cart weighing up to 50 pounds through hallways and into and out of closets throughout the workday.
Ability to identify small debris and dirt in poorly lit areas and read written instructions and computer printouts.

Nice To Haves

Housekeeping experience in an upscale or luxury hospitality environment.
Multilingual ability in Spanish and/or Haitian Creole.

Responsibilities

Retrieve housekeeping supplies and stock cleaning carts; keep carts and storage areas clean, organized, and well stocked.
Clean and sanitize guest rooms, bathrooms, hallways, and assigned public areas according to hotel and brand standards.
Clean windows, doors, walls, closets, mirrors, fixtures, and other surfaces.
Thoroughly clean and disinfect bathrooms, including showers, tubs, toilets, sinks, mirrors, and surrounding surfaces.
Replace towels, linens, toiletries, and guest room amenities, ensuring rooms are fully replenished for arriving guests.
Restock guest information materials and replace damaged or missing literature.
Sweep, mop, and hand-clean hard floors.
Dust and polish furniture, décor, fixtures, vents, and other high and low surfaces; remove dust and cobwebs.
Strip and remake beds with fresh linens and inspect bedding and mattress pads for cleanliness and quality.
Inspect under and between mattresses and under beds to ensure cleanliness standards are met.
Organize and restock closets with hangers, extra blankets, pillows, and required guest amenities.
Vacuum carpets, rugs, hallways, and public areas, moving lightweight furniture as needed.
Inspect guest room doors, windows, and locks and promptly report safety or security concerns.
Check guest room equipment, including televisions, lighting, faucets, climate controls, and other amenities, and report maintenance needs to the Executive Housekeeper or Engineering team.
Safeguard hotel equipment, master keys, supplies, and other hotel property in accordance with company policies.
Maintain accurate room status updates and promptly communicate maintenance or housekeeping issues.
Provide friendly, courteous, and professional service to guests and team members.
Follow hotel safety, security, sanitation, and brand standards.
Assist with additional housekeeping or departmental duties as assigned by management.