Pool Attendant (Full Time) - The Ben Hotel

Sage Hospitality Group•West Palm Beach, FL

10d•Onsite

About The Position

The Pool Attendant creates a welcoming, memorable poolside experience for hotel residents by greeting guests, anticipating their needs, providing towels and seating assistance, and maintaining a clean, orderly pool deck. The role includes responding to guest requests and complaints, sharing information about pool and hotel facilities, supporting pool safety programs, and coordinating with other departments to help ensure a positive guest experience. The attendant also identifies hazards and maintenance issues, reports them to supervisors or the appropriate departments, and performs minor pool-equipment maintenance as needed. The position requires standing throughout the shift and performing physical tasks such as moving chairs, handling towels and trash, and reaching for objects. The attendant must communicate effectively, follow instructions, manage multiple tasks, and use tact when handling stressful guest-service situations.

Requirements

High school diploma or equivalent.
Basic computer knowledge.
Previous experience working as a Pool Attendant or Lifeguard in hotels.
At least 3 months of experience in a position with substantial resident-service exposure.
General knowledge of basic resident-service skills.
Fluency in spoken and written English.
Ability to read written communications, computer screens, and printouts; see colors; and survey a room in dimly lit conditions.
Ability to communicate verbally and in writing, follow written and verbal instructions, and work on more than one task at a time.
Ability to use tact and understanding when handling resident-service problems, including stressful and highly emotional situations.
Ability to handle writing utensils, grasp handles, and push buttons.
Ability to stand throughout the entire shift and lift arms above the head to retrieve objects from shelves.

Responsibilities

Provide service consistent with hotel standards, operating procedures, and brand attributes.
Greet residents, distribute towels, assist with seating, and provide attentive service that exceeds expectations.
Know pool facilities, including pool dimensions and lap distances, and answer resident inquiries about hotel facilities and services.
Take ownership of resident requests and complaints, attempt to resolve issues promptly, and follow up to ensure satisfaction.
Identify and report defects, hazards, injuries, and operational issues in the pool and spa area to supervisors and relevant departments.
Keep the swimming pool area clean and report maintenance issues to the engineering department.
Set up the pool deck by sweeping and watering it down and placing furniture correctly.
Apply knowledge of resuscitation, first aid, and CPR/PR techniques, and observe safety precautions.
Perform minor maintenance on swimming pool equipment as needed.
Maintain cleanliness of the pool deck and facilities, including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, replacing flags, and cleaning signs.
Facilitate and maintain pool safety programs, training, and documentation.
Work with other departments to support a positive resident experience.
Use performance feedback, recognition, and training appropriately and adhere to company policies and legal requirements.
Perform other duties assigned, requested, or deemed necessary by management.