Retail Sales Associate Jobs

About The Position

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
• Resourcefulness and the ability to adapt quickly to changing priorities.
• 1–2 years of related experience.
• Ability to lift at least 50 pounds and perform the physical activities described for the role.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Engage with customers to understand their furniture needs, demonstrate knowledge of store products and services, build sales, and minimize returns.
• Offer personalized recommendations and suggest complementary products.
• Use technology to complete customer orders and help customers envision and select suitable products.
• Support customers using devices to shop and compare products.
• Participate in ongoing product-knowledge training through technology and vendor partners.
• Provide high-level customer service and resolve problems, including converting returns into exchanges and expediting delivery-issue resolutions.
• Maintain contact with customers throughout the pre- and post-delivery process.
• Follow Asset Protection and inventory-control compliance procedures.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice