Retail Sales Associate, Towson Town Center - Full Time
About The Position
As a Retail Selling Colleague at Macy’s, you combine results-driven selling with genuine hospitality to create standout customer experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with suitable products and services. You use product knowledge and customer engagement to meet sales goals, build trust, and inspire loyalty. The role also includes maintaining a clean, organized, inviting, and shoppable sales floor and fitting rooms. Colleagues review sales goals, learn about new merchandise, top-selling items, trends, and promotions, and engage customers with friendly, personal conversations. They recover sales floors and fitting rooms, update signs and pricing, support merchandise moves, share loyalty-program benefits, and thank customers. Teamwork, dependable attendance, adaptability, and ongoing learning support individual and store results. This is a full-time position. Full-time colleagues are typically scheduled 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, initiative, and adaptability to changing priorities.
- Ability to work independently and contribute to a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Engage customers with genuine hospitality, learn their needs, and offer personalized product and service recommendations.
- Meet sales targets by using customer engagement and effective selling behaviors.
- Build customer relationships and encourage loyalty through friendly, personal conversations and attentive service.
- Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Update signs and pricing and support merchandise moves as needed.
- Share the benefits of the Loyalty program, ensure customers have what they need, and thank them sincerely.
- Collaborate with and support teammates to serve customers and achieve individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
