Retail Fragrances Sales Associate, Palm Desert - Full Time

Macy's•Palm Desert, CA

About The Position

The Fragrance Sales Associate creates a warm, welcoming environment through genuine hospitality and exceptional customer service. The associate engages customers with personalized fragrance recommendations that reflect their style, mood, and preferences, and demonstrates and sells fragrances and related beauty products while educating customers about fragrance notes, layering techniques, and use. The role contributes to a seamless shopping experience by building meaningful connections, anticipating customer needs, and delivering attentive service. Associates prepare the sales floor, review goals, learn about new arrivals and best-selling products, and keep current with trends and promotions. They maintain a clean, organized, and shoppable space; merchandise products; process damages, testers, and vendor returns; update signs and pricing; and support merchandise moves. They use point-of-sale and mobile selling technology, promote loyalty benefits and credit accounts, and work with the Beauty team to meet sales goals and build customer loyalty. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers warmly, assess preferences, demonstrate fragrances, and make tailored product recommendations.
Comfort communicating and collaborating with customers and colleagues.
Ability to use point-of-sale technology, digital tools, and handheld equipment, including processing register transactions.
Ability to perform the physical requirements of the role, including talking, lifting, constant movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Welcome customers and provide personalized fragrance recommendations based on their preferences, style, and mood.
Demonstrate and sell fragrances and related beauty products, educating customers about fragrance notes, layering techniques, and usage.
Build customer relationships, promote product launches and events, and use clienteling tools to encourage loyalty and repeat visits.
Maintain a clean, organized, and shoppable sales floor; merchandise products; process damages, testers, and selected vendor returns; update signs and pricing; and assist with merchandise moves.
Review sales goals, new arrivals, top-selling items, trends, and promotions to engage, educate, and sell confidently.
Promote loyalty program benefits and acquire new customers by opening credit accounts.
Meet and surpass daily sales goals through exceptional customer service.
Use point-of-sale technology, handheld equipment, and digital tools to complete transactions and support the shopping experience.
Collaborate with teammates and the Beauty team to support customers and store results.
Maintain hygiene and compliance standards and provide a sincere, attentive end to the customer interaction.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice