Retail Fragrances Sales Associate, Westfarms - Full Time

Macy's•Farmington, CT

1d•$17 - $20

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, educating customers about fragrance notes, layering techniques, and usage. You help create a seamless shopping experience by building meaningful connections, anticipating customer needs, and providing attentive service. You help prepare and maintain the sales floor, review sales goals, learn about new arrivals and top sellers, and stay informed about trends and promotions. You welcome customers, develop relationships, and support a clean, organized, and shoppable space. You merchandise new receipts, process damages, testers, and selected merchandise for return to vendors, update signs and pricing, and assist with merchandise moves. You promote loyalty benefits, help customers complete their purchases, and collaborate with colleagues to deliver strong customer and store results.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability to work days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers warmly, demonstrate fragrances, and provide tailored product recommendations.
Comfort communicating and collaborating with customers and colleagues.
Ability to use point-of-sale technology, digital tools, and mobile selling technology.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Welcome customers and provide warm, personalized service, including assessing preferences and recommending fragrances and related products.
Demonstrate and sell fragrances and beauty products, and educate customers about fragrance notes, layering techniques, and usage.
Build customer relationships and loyalty using clienteling tools, promoting offers, new launches, events, and loyalty benefits.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Meet and surpass daily sales goals through exceptional service.
Maintain a clean, organized, and shoppable sales floor.
Merchandise new receipts, process damages and testers, prepare selected merchandise for return to vendors, update signs and pricing, and support merchandise moves.
Maintain inventory, hygiene, and compliance standards.
Use point-of-sale technology and digital or mobile selling tools to process transactions and enhance the shopping experience.
Review sales goals and stay informed about new arrivals, top-selling items, trends, promotions, and product knowledge through training and vendor education.
Collaborate with the Beauty team and colleagues to support customers and achieve individual and store results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice