Retail Fragrances Sales Associate, Hamilton - Full Time
About The Position
As a Fragrance Sales Associate, you create a welcoming environment through genuine hospitality and exceptional customer service. You recommend fragrances personalized to customers’ style, mood, and preferences, demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering, and usage. You build customer relationships, anticipate needs, and deliver attentive service. You also help maintain a clean, organized, and shoppable sales floor; keep up with goals, new arrivals, trends, and promotions; maintain merchandise and pricing; promote loyalty benefits; and collaborate with colleagues to deliver store and individual results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers, assess their preferences, demonstrate fragrances, and offer tailored recommendations.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Welcome customers and provide warm, personalized service and fragrance recommendations.
- Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
- Build lasting customer relationships using clienteling tools, promote new launches and events, and support customer loyalty.
- Review sales goals, learn about new arrivals and top-selling products, and stay informed about trends and promotions.
- Keep the sales floor clean, organized, and shoppable; merchandise new receipts, process damages and vendor returns, update signs and pricing, and support merchandise moves.
- Maintain inventory, hygiene, and compliance standards.
- Acquire new customers by opening credit accounts and explaining loyalty benefits.
- Meet and exceed daily sales goals through exceptional service.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Collaborate with colleagues and support one another to serve customers and communities.
- Participate in ongoing training and vendor education.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
