Retail Fragrances Sales Associate, Perimeter Mall - Full Time

Macy's•Atlanta, GA

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage. You help create a seamless shopping experience by building meaningful connections, anticipating needs, and delivering attentive service. You help keep the sales floor clean, organized, and ready for customers; review sales goals and stay informed about new arrivals, popular items, trends, and promotions; and maintain a shoppable space through merchandising, processing damages and testers, updating signs and pricing, and supporting merchandise moves. You use clienteling tools to build relationships, promote launches and events, encourage loyalty and credit accounts, and achieve sales goals. The position requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, and schedules include weekend shifts. Hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors, and to read and understand employment policies and safety procedures in English.
Ability to engage customers, assess their preferences, demonstrate fragrances, and make tailored product recommendations.
Ability to communicate and collaborate with customers and colleagues.
Ability to maintain merchandising, inventory, hygiene, and compliance standards.
Ability to use point-of-sale technology, digital tools, handheld equipment, and cash registers to process transactions.
Ability to meet sales goals and promote customer loyalty.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Welcome and engage customers with attentive, personalized service and fragrance recommendations.
Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering, and usage.
Build customer relationships and loyalty using clienteling tools, promoting launches, offers, events, and loyalty benefits.
Acquire new customers by opening credit accounts and communicating loyalty benefits.
Meet and surpass daily sales goals by delivering exceptional service.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Maintain a clean, organized, and shoppable sales floor; merchandise new receipts, process damages and testers, update signs and pricing, and support merchandise moves.
Maintain inventory, hygiene, and compliance standards.
Use point-of-sale technology, handheld equipment, and digital tools to process transactions and enhance the shopping experience.
Collaborate with customers, colleagues, and the Beauty team; participate in ongoing training and vendor education.
Provide a sincere closing interaction, ensure customers have what they need, and thank them.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice