Retail Fragrances Sales Associate, Perimeter Mall - Full Time
About The Position
As a Fragrance Sales Associate at Macy’s, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage. You help create a seamless shopping experience by building meaningful connections, anticipating customer needs, and delivering attentive service. The role also includes preparing and maintaining the sales floor, staying informed about sales goals, new arrivals, top sellers, trends, and promotions, and supporting merchandising and inventory tasks. You share loyalty program benefits, help acquire customers by opening credit accounts, and work collaboratively with colleagues to support customer and store results.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers warmly, assess preferences, demonstrate fragrances, and provide tailored recommendations.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to use point-of-sale technology and digital tools.
Responsibilities
- Welcome customers, build relationships, assess their preferences, demonstrate fragrances, and offer personalized product recommendations.
- Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
- Meet and exceed daily sales goals and promote customer loyalty, offers, new product launches, and events.
- Use clienteling tools to build lasting customer relationships and encourage repeat business.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Maintain a clean, organized, hygienic, and shoppable sales floor.
- Merchandise new receipts; process damages, testers, and selected merchandise returns to vendors; update signs and pricing; and support merchandise moves.
- Use point-of-sale technology, handheld equipment, and digital tools to process transactions and support the shopping experience.
- Stay informed about sales goals, new arrivals, top-selling products, trends, promotions, and product education.
- Collaborate with colleagues and the Beauty team to support customers and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
