Retail Fragrances Sales Associate, Glenbrook Square Mall - Full Time

Macy's•Fort Wayne, IN

1d•Onsite

About The Position

As a Fragrance Sales Associate at Macy’s, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations based on their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, educating customers about fragrance notes, layering techniques, and usage while building meaningful customer connections. You help prepare and maintain the sales floor by keeping it clean, organized, and shoppable; merchandising new receipts; processing damages, testers, and selected merchandise for return to vendors; updating signs and pricing; and supporting merchandise moves. You review sales goals, learn about new arrivals and top-selling products, stay informed about trends and promotions, and work toward individual and store results. You also promote loyalty benefits, help customers complete their purchases, and collaborate with colleagues to provide a seamless shopping experience. This is a full-time position at the Glenbrook Square Mall. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers, assess preferences, demonstrate fragrances, and offer tailored product recommendations.
Ability to use point-of-sale technology, digital tools, handheld equipment, and cash registers to process transactions.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Welcome customers and provide attentive, personalized service and fragrance recommendations.
Demonstrate and sell fragrances and related beauty products; educate customers about fragrance notes, layering techniques, and usage.
Build customer relationships and loyalty using clienteling tools, and promote product launches, offers, and events.
Meet and surpass daily sales goals and contribute to individual and store results.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Maintain a clean, organized, and shoppable sales floor through merchandising, inventory upkeep, signage and pricing updates, and merchandise moves.
Process damages, testers, and selected merchandise for return to vendors.
Use point-of-sale systems, handheld equipment, and digital tools to process transactions and support the shopping experience.
Stay informed about new arrivals, best-selling items, trends, promotions, and product knowledge through training and vendor education.
Collaborate with the Beauty team and colleagues to provide a seamless customer experience.
Follow hygiene, safety, and compliance standards and maintain dependable attendance and punctuality.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice