Retail Merchandising Support Associate, Glenbrook Square Mall - Full Time

Macy's•Fort Wayne, IN

19h•Onsite

About The Position

The Retail Merchandising Support Associate, also known as a Merchandising Colleague or Front of House Colleague, helps deliver a seamless, inspiring in-store experience. The role executes merchandise movement and placement strategies, enhances the visual appeal of the sales floor, maintains organized and shoppable displays, and ensures pricing and promotional signage is accurate and up to date. The associate is also a welcoming presence who greets customers, listens to their needs, and offers assistance. The associate supports visual merchandising by updating mannequins, resetting floor layouts, and aligning presentations with company directives. Ongoing tasks include recovering the sales floor and fitting rooms, updating signs and pricing, replenishing merchandise, and supporting merchandise moves. The associate helps customers learn about products, shares loyalty benefits, supports credit account openings, and contributes to sales goals and events. They collaborate across departments, help reorganize and restock the department, and prepare the sales floor for the next day. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Availability for days, evenings, weekends, and holidays is required.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Communicate effectively with customers, coworkers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Create connections with customers, contribute to sales goals, and participate in sales-boosting events.
Foster a welcoming, friendly environment and meaningful conversations with customers and colleagues.
Learn store products and provide customer guidance based on customers’ needs, product features, and choices.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Effectively use point-of-sale technology and digital tools.
Work seamlessly with colleagues at all levels and across departments.
Meet the position’s physical requirements, including talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Stand for at least two consecutive hours and lift up to 50 pounds.
Have close vision, color vision, depth perception, and focus adjustment.
Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Execute merchandise movement and placement strategies and support merchandise moves.
Maintain organized, clean, and shoppable sales-floor displays and fitting rooms; replenish and restock merchandise.
Support visual merchandising by updating mannequins, resetting floor layouts, and following company presentation directives.
Ensure pricing and promotional signage is accurate and current.
Greet customers, listen to their needs, offer product guidance, and provide friendly assistance.
Share loyalty program benefits and acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Participate in sales-boosting events and work toward daily sales goals.
Collaborate with colleagues across departments to support sales and customer experience goals.
Reorganize the department and prepare the space for the next day.
Maintain dependable attendance and punctuality.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice