Retail Fragrances Sales Associate, Glenbrook Square Mall - Full Time
About The Position
As a Fragrance Sales Associate, create a warm, welcoming environment through genuine hospitality and exceptional customer service. Engage customers with personalized fragrance recommendations reflecting their style, mood, and preferences. Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage. Foster meaningful connections, anticipate customer needs, and deliver attentive service. Prepare the sales floor by keeping it clean, organized, and ready for customers; reviewing sales goals, new arrivals, best sellers, trends, and promotions; and maintaining a shoppable space through merchandising, processing damages and vendor returns, updating signs and pricing, and supporting merchandise moves. Build customer relationships, promote loyalty benefits, and help achieve individual and store sales results through collaboration and ongoing learning. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability for days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality. At least one year of customer service or selling experience is required. The position involves talking, lifting, constant movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders. Colleagues must be able to stand for at least two consecutive hours and lift at least 25 pounds. The role also requires close vision, color vision, depth perception, and focus adjustment, plus frequent use of computers and other technology, including handheld equipment and cash registers. Macy’s offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, continuous learning and leadership development, Colleague Resource Groups, volunteer opportunities, merchandise discounts, performance-based incentives, an annual merit review, and an Employee Assistance Program with mental health counseling and legal and financial advice.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability for days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers warmly, assess preferences, demonstrate fragrances, and offer tailored recommendations.
- Ability to use clientele tools and point-of-sale and mobile selling technology.
- Ability to communicate and collaborate with customers and colleagues.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to talk, move constantly, stand, reach, stoop, kneel, crouch, and climb ladders.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Welcome customers and provide personalized fragrance recommendations based on their preferences.
- Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering, and usage.
- Build customer relationships through attentive service, clientele tools, and personalized conversations.
- Review sales goals, learn about new arrivals and best sellers, and stay informed about trends and promotions.
- Maintain a clean, organized, and shoppable sales floor, including merchandising new receipts, processing damages and vendor returns, updating signs and pricing, and supporting merchandise moves.
- Promote loyalty program benefits, acquire new customers by opening credit accounts, and support customer retention.
- Promote new product launches, offers, and events, and collaborate with the Beauty team.
- Meet and surpass daily sales goals and contribute to individual and store results.
- Use point-of-sale technology, mobile selling technology, and digital tools to process transactions and support the shopping experience.
- Maintain inventory, hygiene, and compliance standards.
- Participate in ongoing training and vendor education.
- Support colleagues with honesty, care, and collaboration.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
