Retail Fragrances Sales Associate, Springfield - VA - Full Time

Macy's•Springfield, VA

9d•$17 - $20

About The Position

As a Fragrance Sales Associate, create a warm, welcoming environment through genuine hospitality and exceptional customer service. Engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. Demonstrate and sell fragrances and related beauty products, and educate customers on fragrance notes, layering techniques, and usage. Build meaningful customer connections, anticipate needs, and deliver attentive service. Prepare the sales floor for customers by keeping it clean, organized, and shoppable. Review sales goals, learn about new arrivals and top-selling products, and stay informed about trends and promotions. Maintain merchandise presentation, process damages, testers, and selected merchandise for return to vendors, update signs and pricing, and support merchandise moves. Promote the Loyalty program and help customers complete their shopping experience. This position requires availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to communicate and collaborate with customers and colleagues.
Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Welcome customers and create friendly, personalized conversations that build customer relationships.
Assess customer preferences, demonstrate fragrances, and provide tailored product recommendations.
Demonstrate and sell fragrances and related beauty products, educating customers on notes, layering techniques, and usage.
Meet and surpass daily sales goals through exceptional service.
Promote loyalty benefits, acquire new customers by opening credit accounts, and use clienteling tools to build lasting relationships.
Promote new product launches, offers, and events, and collaborate with the Beauty team to introduce customers to products and services.
Keep the sales floor clean, organized, and shoppable; merchandise new receipts and support merchandise moves.
Process damages, testers, and selected merchandise for vendor returns; update signs and pricing.
Maintain inventory, hygiene, and compliance standards.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Stay current on trends, promotions, new arrivals, top-selling products, and product knowledge through training and vendor education.
Support teammates with honesty, care, and collaboration.
End customer interactions with a sincere thank-you and ensure customers have what they need.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice