Retail Sales Ambassador - Designer Handbags, Springfield - VA - Full Time

Macy's • Springfield, VA

1d • Onsite

About The Position

The Retail Sales Ambassador represents a designated vendor, brand, or area and drives sales by connecting with customers, sharing product knowledge, recommending and upselling products, and cultivating repeat clientele. The role communicates customer needs and shopping patterns to store leadership and vendors, supports local marketing through brand-specific client relationships, and executes merchandising and sales initiatives. The position also supports customer-facing vendor events and maintains a neat, clean, and properly signed sales floor while providing an inclusive and welcoming experience.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic and positive attitude, with vision and creativity.
• Self-starter who can work independently and as part of a team, with excellent time-management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal, written, and interpersonal communication skills, including the ability to collaborate across departments.
• Comfort using computers, mobile devices, and radio-frequency equipment.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to lift at least 30 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Color vision and ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Provide an exceptional customer experience by making the customer the priority.
• Greet customers, recommend products, and upsell.
• Represent designated vendors and serve as a liaison between them, personal stylists, and store leadership.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement practices to drive sales, turn, and gross margin above the company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Share customer needs and shopping patterns with leadership and the vendor community.
• Foster acceptance, respect, and authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed