Retail Sales Ambassador - Designer Handbags, Montgomery Mall - Full Time

Macy's•Bethesda, MD

5d•Onsite

About The Position

As a Retail Sales Ambassador at Macy’s, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You cultivate repeat clientele and serve as the expert for the vendor, brand, or area you represent. You communicate customer needs and shopping patterns to leadership and vendor partners, and carry out strategic merchandising initiatives. The position also includes supporting brand-specific marketing, building customer relationships, and planning vendor-sponsored events to increase sales. Full-time colleagues are typically scheduled for 30 or more hours per week. Hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays.

Requirements

At least 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic and positive attitude.
Vision and creativity.
Ability to work independently and as part of a team, with excellent time-management skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Excellent verbal, written, and interpersonal communication skills, including the ability to collaborate across departments.
Comfort with computers, mobile devices, and frequent use of radio-frequency equipment.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.

Responsibilities

Provide an exceptional customer experience, keeping the customer as the priority.
Greet customers, make product recommendations, and upsell.
Serve as a liaison between designated vendors, personal stylists, and store leadership.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement practices to drive sales, turn, and gross margin above the company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, meeting sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales.
Communicate customer needs and shopping patterns to leadership and vendor partners.
Foster an accepting and respectful environment and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice