Retail Sales Ambassador - Designer Handbags, Quaker Bridge Mall - Full Time
About The Position
As a Retail Sales Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You serve as an expert for the vendor, brand, or area you represent, cultivate repeat clientele, communicate customer needs and shopping patterns to leadership and vendor partners, and execute strategic merchandising initiatives. The role focuses on delivering an exceptional customer experience, building brand-specific clientele, and supporting sales through vendor and non-vendor events. You work with vendors, personal stylists, and store leadership, maintain sales-floor presentation, and use Macy’s point-of-sale systems and company devices to complete transactions. Full-time colleagues are typically scheduled to work 30 or more hours per week, with schedules dependent on business needs and colleague availability.
Requirements
- Minimum of 1 year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Vision and creativity.
- Ability to work independently and as part of a team, with excellent time-management skills.
- Ability to effectively communicate and present information to customers, peers, and all levels of management.
- Excellent verbal and written communication and interpersonal skills, with the ability to collaborate across departments.
- Comfort using computers, mobile devices, and radio frequency equipment.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to lift at least 30 pounds and perform the physical activities described in the posting, including standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Responsibilities
- Provide an exceptional customer experience by making the customer the priority.
- Greet customers, make product recommendations, and upsell.
- Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
- Ensure the sales floor is neat, clean, and properly signed for sales and markdowns.
- Create and implement best practices to drive sales, turn, and gross margin above company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
- Use Macy’s point-of-sale systems and company devices to complete sales transactions.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
