Retail Fragrances Sales Associate, Springfield - VA - Full Time
About The Position
The Fragrance Sales Associate creates a welcoming environment through genuine hospitality and exceptional customer service. The associate engages customers with personalized fragrance recommendations, demonstrates and sells fragrances and related beauty products, and educates customers about fragrance notes, layering techniques, and usage. The role involves building customer relationships, anticipating needs, and contributing to a seamless shopping experience. The associate prepares and maintains the sales floor, reviews sales goals and product information, and stays informed about trends and promotions. Day-to-day work includes merchandising, handling damages and testers, updating signs and pricing, supporting merchandise moves, promoting loyalty benefits, and completing sales using point-of-sale and mobile selling technology. The associate is expected to collaborate with colleagues, achieve sales goals, and help deliver strong individual and store results.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers, assess preferences, demonstrate fragrances, and provide tailored recommendations.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to use point-of-sale technology and digital tools.
- Ability to meet the physical requirements of the position, including standing, lifting, moving, reaching, and climbing ladders.
Responsibilities
- Welcome customers and provide warm, personalized service and fragrance recommendations.
- Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering, and usage.
- Build customer relationships and loyalty using clienteling tools, promoting product launches, offers, events, and loyalty benefits.
- Meet and surpass daily sales goals and acquire new customers, including by opening credit accounts and sharing loyalty benefits.
- Maintain a clean, organized, shoppable sales floor by merchandising products, processing damages and testers, updating signs and pricing, and supporting merchandise moves.
- Maintain inventory, hygiene, and compliance standards.
- Use point-of-sale technology, digital tools, and mobile selling technology to process transactions and support the shopping experience.
- Review sales goals and keep current on new arrivals, top-selling products, trends, promotions, and vendor education.
- Collaborate with the Beauty team and colleagues to serve customers and support store results.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups and volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
