Retail Fragrances Sales Associate, Hamilton - Full Time
About The Position
The Fragrance Sales Associate creates a welcoming environment through hospitality and customer service, providing personalized fragrance recommendations and demonstrating and selling fragrances and related beauty products. The associate educates customers about fragrance notes, layering techniques, and usage, builds customer relationships, and supports a seamless shopping experience. The role also involves keeping the sales floor clean, organized, and shoppable; merchandising products; processing damages, testers, and selected returns to vendors; updating signs and pricing; and supporting merchandise moves. Associates review sales goals, learn about new products and promotions, use clienteling and sales technology, promote loyalty benefits and credit accounts, and work toward individual and store sales results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, with hours dependent on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors, and to collaborate with customers and colleagues.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers warmly, assess their preferences, demonstrate fragrances, and provide tailored recommendations.
- Ability to use point-of-sale technology and digital tools.
- Ability to perform the physical requirements of the position, including talking, lifting, constant movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Welcome customers and provide personalized fragrance recommendations based on their preferences, style, and needs.
- Demonstrate and sell fragrances and related beauty products; educate customers about fragrance notes, layering, and usage.
- Build customer relationships and loyalty using clienteling tools, promoting new launches, offers, events, and loyalty benefits.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Meet and exceed daily sales goals through exceptional customer service.
- Maintain a clean, organized, hygienic, and shoppable sales floor through merchandising, inventory upkeep, pricing and signage updates, and merchandise moves.
- Process damages, testers, and selected merchandise for return to vendors.
- Review sales goals and stay informed about new arrivals, popular items, trends, promotions, and product knowledge through training and vendor education.
- Use point-of-sale systems, handheld equipment, and mobile or digital selling tools to process transactions and improve the shopping experience.
- Collaborate with teammates and the Beauty team to provide customer service and achieve individual and store results.
- Finish customer interactions with a sincere thank-you and ensure customers have what they need.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
