Retail Fragrances Sales Associate, Coronado Center - Full Time
About The Position
As a Fragrance Sales Associate at Macy’s, you create a welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations based on their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and product use. You help provide a seamless shopping experience by building customer relationships, anticipating needs, and delivering attentive service. You maintain a clean, organized, and shoppable sales floor; stay informed about sales goals, new arrivals, top sellers, trends, and promotions; and contribute to store results through sales, merchandising, and collaboration with colleagues.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to communicate and collaborate comfortably with customers and colleagues.
- Ability to use point-of-sale technology, digital tools, handheld equipment, and a cash register to process transactions.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Welcome customers, engage them in personal conversations, assess their preferences, and provide tailored fragrance recommendations and demonstrations.
- Explain fragrance notes, layering techniques, and product use; promote related beauty products, new launches, events, offers, and services.
- Build customer relationships and loyalty using clienteling tools, and share the benefits of the Loyalty program.
- Acquire new customers by opening credit accounts and communicating loyalty benefits.
- Meet and surpass daily sales goals by providing exceptional service and selling with confidence.
- Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
- Keep the sales floor clean, organized, and shoppable; merchandise new receipts, update signs and pricing, and support merchandise moves.
- Process damages, testers, and selected merchandise for return to vendors.
- Maintain inventory, hygiene, and compliance standards; participate in sales events and ongoing training and vendor education.
- Collaborate with the Beauty team and colleagues to support customers and achieve individual and store results.
- Review sales goals and stay informed about new arrivals, best sellers, trends, and promotions.
- Provide dependable attendance and punctuality, and support a welcoming, collaborative work environment.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
