Retail Fragrances Sales Associate, Lakewood Center - Full Time

Macy's•Lakewood, CA

22h•Onsite

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations reflecting their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, educating customers about fragrance notes, layering techniques, and usage. You foster meaningful connections, anticipate customer needs, and deliver attentive service. You help prepare and maintain the sales floor by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and keeping merchandise and displays organized and shoppable. You merchandise new receipts, process damages, testers, and selected merchandise returns to vendors, update signs and pricing, and support merchandise moves. You share loyalty program benefits, help customers complete their shopping, and work collaboratively with colleagues to achieve individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality. At least one year of customer service or selling experience is required.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to communicate and collaborate with customers and colleagues.
Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers to perform job functions and process transactions.
Ability to talk, lift, move, stand, reach with arms and hands, and perform other physical tasks required for the position.
Ability to stand for at least two consecutive hours and lift at least 25 lbs.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Welcome and engage customers, assess their fragrance preferences, demonstrate products, and provide tailored recommendations.
Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
Build customer relationships and loyalty using clienteling tools, promoting new launches, offers, and events.
Collaborate across the Beauty team to help customers discover products and services.
Meet and surpass daily sales goals through exceptional service.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Maintain an organized, clean, hygienic, compliant, and shoppable sales space.
Merchandise new receipts, process damages and testers, return selected merchandise to vendors, update signs and pricing, and support merchandise moves.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Stay informed about sales goals, new arrivals, top-selling items, trends, promotions, and product information through training and vendor education.
Support colleagues with honesty, care, and collaboration.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice