Retail Fragrances Sales Associate, Columbia Center - Full Time

Macy's•Kennewick, WA

2d•$17 - $21•Onsite

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, educating customers about fragrance notes, layering techniques, and usage while anticipating needs and delivering thoughtful service. You help prepare and maintain the sales floor, stay informed about sales goals, new arrivals, popular products, trends, and promotions, and build customer relationships through friendly, personal conversations. You maintain a shoppable space by merchandising merchandise, processing damages and returns to vendors, updating signs and pricing, and supporting merchandise moves. You promote loyalty benefits, help acquire new customers by opening credit accounts, meet and exceed sales goals, and collaborate with colleagues to serve customers and achieve store results. This is a full-time role. Full-time colleagues are typically scheduled for 30 or more hours per week, with schedules that include weekend shifts. Availability for days, evenings, weekends, and holidays is required. Hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers warmly and expertly, assess preferences, demonstrate fragrances, and offer tailored recommendations.
Ability to communicate and collaborate with customers and colleagues.
Ability to use point-of-sale technology and digital tools.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Welcome and engage customers, assess their preferences, demonstrate fragrances, and provide tailored product recommendations.
Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
Build customer relationships and loyalty using clienteling tools, promoting new launches, offers, and events.
Meet and surpass daily sales goals through exceptional service.
Acquire new customers by opening credit accounts and explaining loyalty program benefits.
Maintain a clean, organized, polished, and shoppable sales floor.
Merchandise new receipts, process damages and testers and selected merchandise for return to vendors, update signs and pricing, and support merchandise moves.
Maintain inventory, hygiene, and compliance standards.
Use point-of-sale technology, cash registers, handheld equipment, and digital selling tools to process transactions and enhance the shopping experience.
Stay informed about sales goals, new arrivals, top-selling items, trends, promotions, and product information through training and vendor education.
Collaborate with the Beauty team and colleagues to support customers, sales, and store results.
Provide a courteous checkout and closing experience, including sharing loyalty benefits and thanking customers.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice