Retail Fragrances Sales Associate, Lakewood Center - Full Time
About The Position
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage. You help deliver a seamless shopping experience by building meaningful connections, anticipating needs, and providing attentive service. The role includes preparing and maintaining the sales floor, reviewing sales goals and product information, staying informed about trends and promotions, building customer relationships, merchandising and maintaining merchandise, and supporting transactions and loyalty initiatives. Colleagues collaborate with the Beauty team, work toward individual and store results, and contribute to a clean, organized, shoppable environment. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers warmly, assess preferences, demonstrate fragrances, and offer tailored recommendations.
- Ability to use point-of-sale technology and digital tools.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers and provide personalized fragrance recommendations based on their preferences.
- Demonstrate and sell fragrances and related beauty products; educate customers about notes, layering techniques, and product usage.
- Build customer relationships, promote new launches and events, and use clienteling tools to encourage loyalty.
- Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
- Maintain a clean, organized, and shoppable sales floor through merchandising, inventory upkeep, signage and pricing updates, and merchandise moves.
- Process damages, testers, and selected merchandise for return to vendors.
- Share loyalty program benefits, acquire new customers by opening credit accounts, and ensure customers have what they need at checkout.
- Meet and surpass daily sales goals by delivering exceptional service.
- Use point-of-sale technology, handheld equipment, and digital tools to process transactions and support the shopping experience.
- Collaborate with teammates and the Beauty team, participate in sales events, and learn through ongoing training and vendor education.
- Follow hygiene, safety, and compliance standards and maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
