Retail Fragrances Sales Associate, Spotsylvania Town Center - Full Time
About The Position
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell a wide range of fragrances and related beauty products, educating customers on fragrance notes, layering techniques, and usage. You build meaningful customer connections, anticipate needs, and deliver a seamless shopping experience. You help prepare and maintain the sales floor by reviewing sales goals, learning about new arrivals and top-selling items, keeping up with trends and promotions, merchandising products, processing damages, testers, and selected returns to vendors, updating signs and pricing, and supporting merchandise moves. You promote loyalty benefits, acquire new customers by opening credit accounts, meet and surpass sales goals, and use point-of-sale and mobile selling tools. You collaborate with teammates and the Beauty team to serve customers and achieve individual and store results.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers to perform job functions and process transactions.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Welcome and engage customers with warmth, assess their preferences, demonstrate fragrances, and provide tailored product recommendations.
- Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
- Build customer relationships using clienteling tools, promote new product launches, offers, events, and loyalty benefits, and help acquire new customers by opening credit accounts.
- Meet and surpass daily sales goals through exceptional customer service.
- Prepare and maintain a clean, organized, and shoppable sales floor, including merchandising new receipts, processing damages and testers, returning selected merchandise to vendors, updating signs and pricing, and supporting merchandise moves.
- Use point-of-sale technology and digital or mobile selling tools to process transactions and enhance the shopping experience.
- Stay informed about sales goals, new arrivals, bestsellers, trends, promotions, and product information through training and vendor education.
- Collaborate with colleagues and the Beauty team to support customers and achieve individual and store results.
- Maintain hygiene and compliance standards and provide a sincere, helpful close to each customer interaction.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
