Retail Fragrances Sales Associate, Spotsylvania Town Center - Full Time
About The Position
As a Fragrance Sales Associate, create a warm, welcoming environment through genuine hospitality and exceptional customer service. Engage customers with personalized fragrance recommendations reflecting their style, mood, and preferences. Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage. Build meaningful customer connections, anticipate needs, and deliver attentive service. Help prepare and maintain the sales floor by reviewing sales goals, learning about new arrivals, top-selling products, trends, and promotions, and keeping merchandise clean, organized, and shoppable. Welcome customers, foster relationships, merchandise new receipts, process damages and testers, update signs and pricing, and support merchandise moves. Share loyalty program benefits, acquire new customers by opening credit accounts, and meet or exceed sales goals. Collaborate with colleagues and the Beauty team to support customers and achieve individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability for days, evenings, weekends, and holidays is required, along with dependable attendance and punctuality. The role requires at least one year of customer service or selling experience. Physical duties include talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders, as well as using computers, handheld equipment, and cash registers.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers warmly, assess their preferences, demonstrate fragrances, and make tailored product recommendations.
- Ability to use point-of-sale technology and digital tools.
- Ability to perform the stated physical duties, including standing for at least two consecutive hours and lifting at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide warm, welcoming hospitality and exceptional customer service.
- Engage customers, assess their preferences, demonstrate fragrances, and provide tailored recommendations.
- Educate customers about fragrance notes, layering techniques, usage, and related beauty products.
- Build customer relationships and loyalty using clienteling tools, and promote launches, events, offers, and loyalty benefits.
- Drive sales and meet or exceed daily sales goals; acquire new customers by opening credit accounts and sharing loyalty benefits.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, promotions, and vendor education.
- Maintain a clean, organized, efficient, and shoppable sales floor through merchandising and inventory upkeep.
- Process damages and testers, return selected merchandise to vendors, update signs and pricing, and support merchandise moves.
- Use point-of-sale technology, cash registers, handheld equipment, and digital tools to complete transactions and enhance the shopping experience.
- Collaborate with colleagues and the Beauty team to serve customers and achieve individual and store results.
- Follow hygiene, compliance, employment policy, and safety standards.
- Maintain dependable attendance and punctuality and work scheduled weekend shifts.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
