Retail Fragrances Sales Associate, Columbia Center - Full Time

Macy's • Kennewick, WA

2d

About The Position

As a Fragrance Sales Associate at Macy’s, you create a welcoming environment through genuine hospitality and exceptional customer service. You offer personalized fragrance recommendations based on customers’ style, mood, and preferences, and demonstrate and sell fragrances and related beauty products. You educate customers about fragrance notes, layering techniques, and usage while building meaningful connections and anticipating their needs.

You help prepare and maintain the sales floor, review sales goals and product information, and stay informed about trends and promotions. You support merchandising and inventory upkeep, process damages and vendor returns, update signs and pricing, and assist with merchandise moves. You promote loyalty benefits and credit accounts, meet sales goals, and use point-of-sale, mobile selling, and clienteling tools to support customer relationships and a seamless shopping experience. You collaborate with colleagues, maintain hygiene and compliance standards, and participate in ongoing training and vendor education.

This is a full-time role. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to communicate and collaborate with customers and colleagues.
• Ability to use point-of-sale technology, digital tools, handheld equipment, and a cash register to process transactions.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Welcome and engage customers, assess their fragrance preferences, demonstrate products, and provide tailored recommendations.
• Educate customers about fragrance notes, layering techniques, product usage, new launches, and promotions.
• Build customer relationships and loyalty using clienteling tools, loyalty programs, and credit account offerings.
• Meet and surpass daily sales goals by delivering exceptional customer service.
• Use point-of-sale technology and digital or mobile selling tools to process transactions and support the shopping experience.
• Prepare and maintain a clean, organized, and shoppable sales floor.
• Merchandise new receipts, process damages and vendor returns, update signs and pricing, and support merchandise moves.
• Maintain inventory, hygiene, and compliance standards.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Collaborate with the Beauty team and colleagues, and participate in ongoing training and vendor education.
• Maintain regular, dependable attendance and punctuality, with availability for days, evenings, weekends, and holidays.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed