Retail Sales Associate, Columbia Center - Full Time

Macy's•Kennewick, WA

8d•Onsite

About The Position

As a Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, provide personalized recommendations, connect them with products and services, and use product knowledge and a personal approach to build trust, achieve sales goals, and inspire loyalty. The role includes more than cashiering: customer engagement and service are central to the work. You help keep the sales floor and fitting rooms clean, organized, and inviting. At the start of the day, you review sales goals, learn about new products, top sellers, trends, and promotions, and prepare to engage customers. During the day, you maintain the shopping space, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. You also share the benefits of the Loyalty program, ensure customers have what they need, and thank them for their business. Full-time colleagues typically work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Interest in meeting daily sales goals and challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture, with adaptability to changing priorities.
Ability to work independently and contribute to team dynamics.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Engage customers with a warm welcome and create friendly, personal conversations.
Understand customer needs and provide personalized product and service recommendations.
Use product knowledge, customer engagement, and smart selling behaviors to meet sales goals.
Share information about new arrivals, top-selling items, trends, promotions, and Loyalty program benefits.
Maintain and recover the sales floor and fitting rooms so the shopping space is clean, organized, and shoppable.
Update signs and pricing and support merchandise moves as needed.
Complete customer transactions using register and handheld equipment.
Help customers with their purchases and finish interactions with a sincere thank-you.
Collaborate with colleagues and support one another to serve customers and communities.
Learn from colleagues and continually improve individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.