Retail Support Associate - Shoe Expeditor, Columbia Center - Full Time

Macy's•Kennewick, WA

1d•Onsite

About The Position

The Retail Support Associate - Shoe Expeditor is a merchandising colleague who helps deliver an inspiring and seamless in-store experience. The role supports merchandise movement and placement, visual presentation, accurate pricing and promotional signage, and organized, shoppable displays. The associate is also a welcoming presence on the sales floor, greeting customers, listening to their needs, and offering assistance and product guidance. Close collaboration with colleagues across departments supports sales goals, store operations, and a positive, hospitable customer experience. Daily work may include updating visual displays and floor layouts, recovering the sales floor and fitting rooms, replenishing merchandise, updating signs and prices, assisting with merchandise moves, and preparing the department for the next business day. Associates share loyalty program benefits, help acquire new customers by opening credit accounts, use point-of-sale technology, and contribute to sales goals. The position requires flexible availability, including weekends and holidays, and regular, dependable attendance. Full-time colleagues are typically scheduled for 30 or more hours per week, subject to business needs and availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to create connections with customers, help achieve sales goals, and participate in sales-boosting events.
Ability to foster a welcoming and friendly environment for customers and colleagues.
Ability to learn about store products and provide customers with guidance based on their needs, product features, and choices.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Ability to use point-of-sale technology and digital tools.
Ability to work with colleagues at all levels and across departments.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift up to 50 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Execute merchandise movement and placement strategies and support merchandise moves.
Maintain organized, clean, and shoppable sales-floor displays and fitting rooms.
Support visual merchandising by updating mannequins and resetting floor layouts in line with company directives.
Replenish merchandise and update pricing and promotional signage.
Greet customers, listen to their needs, provide assistance and product guidance, and create a welcoming shopping experience.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Work with colleagues across departments to support sales goals and elevate the customer experience.
Help reorganize and restock the department and prepare it for the next business day.
Participate in sales-boosting events and work toward daily sales goals.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice